Automate

Zings | AI | Auto-Suggestions | Smart Surveys

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10 articles in this collection
Written by Jeremy Boatman and Mitch Milner

Texts Contacts Using Escalation Triggers

Configure your escalation Zing to automatically respond to contacts who have been waiting for the period of time you specify or alert mgmt
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Written by Mitch Milner
Updated over a week ago

Zings Overview

A walkthrough of how to add automations to your service
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Written by Jeremy Boatman
Updated over a week ago

How to create a Zing

Creating Zings and adding templates from the Marketplace
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Written by Jeremy Boatman
Updated over a week ago

Zing Triggers

An overview of all trigger criteria available when creating a Zing
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Written by Jeremy Boatman
Updated over a week ago

Zing Actions

An overview of all action steps available when creating a Zing
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Written by Jeremy Boatman
Updated over a week ago

Zing Timeouts and Actions

Understand how Zing timeout lengths affect the behavior of automations in your service
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Written by Mitch Milner
Updated over a week ago

Schedule a Text using a Zing

Automations scheduled for daily, weekly or monthly occurrence to a targeted audience
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Written by Mitch Milner
Updated over a week ago

Keyword Zings

Create auto-responses, tagging and more based off inbound messages containing keywords
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Written by Mitch Milner
Updated over a week ago

Escalation Zings

Send notifications of unread messages to recipients via email or sms, set up an auto-reply for timed out messages
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Written by Mitch Milner
Updated over a week ago

Registration Zings

Collect important information about your contacts upon their first text into your service
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Written by Mitch Milner
Updated over a week ago