Medallia Concierge

Configure your escalation Zing to automatically respond to contacts who have been waiting for the period of time you specify or alert mgmt

Text Contacts Using Escalation Triggers

A walkthrough of how to add automations to your service

Creating Zings and adding templates from the Marketplace

An overview of all trigger criteria available when creating a Zing

An overview of all action steps available when creating a Zing

Understand how Zing timeout lengths affect the behavior of automations in your service

Automations scheduled for daily, weekly or monthly occurrence to a targeted audience

Create auto-responses, tagging and more based off inbound messages containing keywords

Send notifications when a message has not been responded to via email or SMS, set up an auto-reply for timed out messages

Collect important information about your contacts upon their first text into your service

Zings | AI | Auto-Suggestions | Smart Surveys

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Track the progress of all tickets related to your company.

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