Use Medallia Concierge to automatically send appointment reminders to reduce no-shows, follow up on required items prior to appointments and follow up with patients after their procedure to help reduce the time your administrative employees spend on the phone.
KEY INTERACTIONS to think about:
Confirming patient/client appointments
Ensuring patients/clients are prepared prior to appointment and arrive with said requirements
Receive support and affirmation from staff by having access to get any questions or concerns answered
Followup post procedure/appointments, set checkup appointments
TEMPLATES to create to help standardize replies to FAQs:
Appointment cancellation policy
Insurance information
Appointment followup
No-Show policy
Rescheduling policies
SEGMENTS to create to help you with grouping your contacts by key attributes:
Pre Appointment
Post Appointment
ZINGS to create to automate your communication and processes:
Appointment Reminder (pre/post)
Escalation Zing
Want to see a step by step walkthrough of this and other Personal Services use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.