Use Medallia Concierge to help you understand your customers buying habits. Create smart filters and custom segments to easily identify past purchases and sizes, as well as communicate with smaller subsets to architect a personal service experience. Grow your customer base with friendly communication and referral programs!
Here is our recommended configuration on how to use Medallia Concierge to promote and increase store revenue.
KEY INTERACTIONS to think about:
Grow your customer base with referral promotions!
Understand buying habits and segment your customers based on past purchases.
“Outfit of the Day” Recommendations.
Tag your customers with specific buying information so you can send personalized updates that will drive more revenue and in-store spending!
TEMPLATES to create to quickly answer FAQs:
Referral Template
SEGMENTS to setup to help target your communication:
Segment by Style Preference
Segment by Size
Gifts with Purchase
Want to see a step by step walkthrough of this and other Retail use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.