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How to use QR Codes with Medallia Concierge
How to use QR Codes with Medallia Concierge

Set up QR codes for your customers to scan and have pre-populated keywords to text to Medallia Concierge.

Updated over a year ago

QR Codes are powerful, visual ways to encourage your customers to quickly start a Medallia Concierge conversation or initiate a welcome/check-in process.

Follow these steps to see how our Medallia Concierge users are generating QR codes for their customers to scan and have a pre-populated keyword to text to Medallia Concierge:

  • Go to any QR code generating website. Here is a sample site.

  • Choose "SMS"

  • Insert the Medallia Concierge channel/phone number

  • Choose the keyword you want populated

  • Select the ellipsis to the top right for more dimensions options

  • Select "Custom" and set the resolution you need (2,000+ PX is recommended)

  • Save the image to your computer, and you can use that QR code in printed assets or projected onto digital screens for your customers to scan

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