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Medallia Concierge Privacy Policy
Medallia Concierge Privacy Policy
Updated over a week ago

Last Updated: 4/4/2018


Welcome to provided by Medallia Concierge, Inc., doing business as Medallia Concierge (“Medallia Concierge”).

Medallia Concierge provides this Privacy Policy (“Privacy Policy”) to inform you about how Medallia Concierge collects, uses and discloses information it obtains through the online services and properties owned or controlled by Medallia Concierge, including Medallia Concierge's proprietary enterprise text-messaging platform (collectively, the “Service”). All other terms not defined herein will have the meanings set forth in Medallia Concierge's Terms of Use (the “Terms of Use). If you are a Medallia Concierge customer who has entered the SaaS Agreement with Medallia Concierge, then you are a “Customer.” If you are an individual with whom a Customer communicates using the Service, then you are a “Consumer.”

This Privacy Policy is incorporated by reference into the Terms of Use. After reviewing the Privacy Policy, if you have any further questions, please contact Medallia Concierge at


Before you review this Privacy Policy, we recommend that you become familiar with the following concepts and terms so that you can best understand how Medallia Concierge uses your data to provide the Service.

Ad Tags: Ad Tags are pieces of code that allow the delivery of online advertisements in the dedicated ad spaces on websites and in online applications. Advertisers' Ad Tags may transmit certain anonymous information about the web site, section of the site and size of the ad.

Cookies: Cookies are small text files that web servers typically send to users' computer when they visit a website. Cookies can be read or edited when the user loads a website or advertisement from the domain that wrote the cookie in the first place. Cookies are used by companies to collect and send information about a user's website visit – for example, number of visits, average time spent, pages viewed, navigation history through the website, and other statistics. This information can be used to improve a user's online experience by saving passwords, or allowing companies to track and improve website loading times, for instance. Cookies can also be used to track a user's browsing or online purchasing habits and to target advertisements to specific users. Cookies cannot be used to access any other data on a user's hard drive, to personally identify them, or to act like malware or a virus. Users who prefer not to accept cookies can set their Internet browser to notify them when they receive a cookie or to prevent cookies from being placed on their hard drive. You can read more about cookies at

Web Beacons & Pixels: A web beacon consists of a small string of code that represents a graphic image request on a web page, a page in an online application, or in an email. A graphic image can be associated with the web beacon, but is not required. When an image is present, usually the image is designed to blend into the background of the web page, application, or email in which it appears. Often a beacon will be placed by an online data collecting company without an image, so it is invisible to the user, and in the smallest discrete space possible on the screen. This is a “pixel” and is essentially an invisible web beacon. Pixels and web beacons can be used for site traffic reporting, unique visitor counts, advertising auditing and reporting, personalization, and other uses. They do this typically by writing or editing cookies on each user's computer. Therefore, like cookies, they cannot be used to key log, copy personal files from your computer, or replicate like a virus. Most pixels and web beacons, including those used by Medallia Concierge, collect only anonymous data.


Registration. If you are a Customer, then we will collect the information you provide when you register with the Service, which includes your name, address, email address, phone number, and company information. We may also receive information about a Customer from Consumers who use the Service to communicate with the Customer.

Customer Support. We may collect information about you through your communications with our customer-support team.

Making Payments. If you are a Customer, our service providers will collect and process your payment information. We do not collect or store any payment card information, though we may receive information about completed transactions that does not include credit card or bank account numbers.


We use the information we collect from the Service mainly as follows: (i) to provide, maintain, protect and improve the Service (including data analytics), to develop new ones, and to protect Medallia Concierge and our users; (ii) to respond to your submissions, questions, comments, requests and complaints and provide customer service; (iii) as part of our efforts to keep the Service and integrations safe and secure; (iv) to protect Medallia Concierge's rights or property; (v) for internal operations, including troubleshooting, data analysis, testing, research, customization, and improvements to service and experience on the Service; (vi) to send you confirmations, updates, security alerts, and support and administrative messages; and (vii) for any other legitimate business purpose for which the information was collected. We may use information to provide online advertising on the Service and to send you information we think may be useful or relevant to you. You may opt out of email marketing by using the unsubscribe link in a marketing email or you may opt out by altering your account settings.

We may anonymize and aggregate data collected through the Service and use it for any purpose and share with other partners or third parties. For personal data that is subject to General Data Protective Regulation 2016/679 ("GDPR"), we rely on several legal bases to process your data, which include (i) when you have given consent, which you may withdraw at any time by sending an email to and other tools; (ii) when data processing is necessary to perform a contract with you, such as the Terms of Use, and (iii) our legitimate business interests, such as improving and personalizing the Services, marketing new features or products that may be of interest to you, and promoting safety and security of the Services and Customers.


Medallia Concierge may share your information: (i) where your consent is obtained, such as when you choose to opt into the sharing of data; (ii) with vendors and service providers retained in connection with provision of the Service, including for data analytics purposes (iii) to comply with law enforcement requests and legal process (such as a court order or subpoena) legal action or law enforcement ("Legal Reasons"); (iv) to enforce or apply this Privacy Policy, our Terms of Use or our other policies or agreements; (v) respond to your requests; (vi) protect Medallia Concierge's, your, or others' legal rights and/or property ("Prevent Harm"); or (vii) if Medallia Concierge is involved in a merger, acquisition or asset sale, in which case the use of your information will be governed by the provisions of the Privacy Policy in effect at the time Medallia Concierge collected such information. One of the service providers that we use for data analytics is Google Analytics. If you do not want Google Analytics to collect and use information about your use of the Service, then you can install an opt-out in your web browser (

Depending on your account settings, some of the information you enter while registering may be displayed on the Service.

We do not rent, sell, or share personal information about you that we collect on the Service with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to data collected by the Service to enable the delivery of online advertising to you and others on the Service and on other websites and online services, or to send you information we think may be useful or relevant to you.

We may share anonymized and aggregated information with third parties that cannot be reasonably used to identify an individual. If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give users notice before transferring any personal information to a new entity.


The Service uses cookies and other automatic data collection methods to enhance your user experience — to remember your personal settings, for instance.

When you visit the Service, we and our third-party service providers, such as ad networks and analytics providers, receive and record information on server logs from your browser, including your IP address, and from Cookies and similar technology. Our service providers may collect information about your online activities over time and across different online services, if those online services also use the same service providers. You may be able to change browser settings to block and delete cookies when you access the Site through a web browser. However, if you do that, then the Service may not work properly.


Medallia Concierge is conscious of the importance of your data to you and conscientious about protecting that data from loss, theft, or misuse. We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no method of storing or transferring data can the the Internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.


Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.

By using the Service or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Service or sending an e-mail to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at


The Service is not intended for persons under 13 years of age, or any higher minimum age in the jurisdiction where that person resides, and is not intentionally developed for or directed to children. We do not knowingly solicit or collect any information from children under the age of 13, or any higher minimum age in the jurisdiction where that person resides, nor do we knowingly market our products or services to children under the age of 13, or any higher minimum age in the jurisdiction where that person resides. If we learn that we have collected information of a child under 13, or any higher minimum age in the jurisdiction where that person resides, we will take steps to delete such information from our files as soon as possible and, if applicable, terminate that child's account.


We give you account settings and tools to access and control your personal data regardless of where you live. If you live in the European Economic Area, United Kingdom, and Switzerland (“DesignatedRegion”), you have several legal rights regarding your information as discussed below. Accessing and Exporting Data. By logging into your account, you may access your personal information and you can also download your personal information in a common file format. Editing and Deleting Data. In your account settings, you can change or delete your personal information. Additionally, you may delete your account if you wish. If you choose to delete your account, most of your information will be deleted within [30] days, but it may up to [90] days to delete all your data and other data stored in our backup systems due to size and complexity of our systems used to store data. Medallia Concierge may also preserve data for Legal Reasons or to Prevent Harm as discussed in SHARING INFORMATION WITH THIRD PARTIES section. Objecting or Restricting Data Use. In your account settings, you have options to control our use of your data. You may limit how your information is visible to other users or made publicly available; and limit the notifications or emails you receive from us. Please note that should you opt-out of receiving notifications or emails from us, you will still receive administrative messages from us. If you are receiving texts sent via the Service and you wish to opt out, reply STOP to any such message, or send an email with your cellphone number and the subject line “Opt-Out” to If you live in a Designated Region, you have the right to object to our processing of your information based on our legitimate interests and the right to object to the use of your information for direct marketing purposes. You may control our marketing communications to you by accessing your account settings. Additionally, you should review our COOKIES AND RELATED TECHNOLOGIES section for your options to control how we and our partners use cookies and other technologies for advertising. Please note that you can delete your account at any time.


We keep your information, such as your name, email address and phone number, for as long as you keep your account in existence. In some instances, we will delete the information you provide to us after it is no longer needed. We also keep information about you and your use of the Service for long as it is necessary for our legitimate business interests, for Legal Reasons, and to Prevent Harm.


If you visit the Service from the European Union or other regions with laws governing data collection and use, then please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information to the Service, you consent to any transfer and processing in accordance with this Policy. If you wish to withdraw your consent, you can delete your account as described in YOUR RIGHTS TO ACCESS AND CONTROL YOUR PERSONAL INFORMATION section.


Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and update the “Effective Date” above. If you are concerned about how your information is used, then bookmark this page and read this Privacy Policy periodically. Your continued use of the Service after changes to the Privacy Policy constitutes your acceptance of the new terms of the Privacy Policy.


Should you have any questions in regards to this Privacy Policy, please contact our representatives at the following email and they will be more than happy to clarify and assist you in any way possible:, or by mail at: Medallia Concierge, 5315 Avenida Encinas #210, Carlsbad, CA 92008

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