Word of mouth referral are essential to help grow any business. Learn how to use Medallia Concierge to build relationships with your patients/clients to create a return and loyal customer base, implement referral programs and streamline operations.
Below is the recommended configuration to help you in driving client satisfaction and increasing your referral base.
KEY INTERACTIONS to think about:
Inform patients/clients about different offerings available.
Follow up with you patients/clients on any questions or concerns efficiently.
Offer incentives for referrals
Uncover missed revenue by following up with clients/patients that show interest in your services.
Promote special offers and events to re-engage your client/patient base.
TEMPLATES to create to help answer member FAQs:
Referral program information
Available treatment offering
Hours
Follow Ups
SEGMENTS to setup to help target your patient communication:
Location based
Treatment/service interest
Return client/patient
ZINGS to create to help automate your communication and processes:
Registration Zing
Referral Enrollment Zing
Escalation Zing
Keyword promotional trigger
Want to see a step by step walkthrough of this and other Personal Services use cases? We've got you covered, check out the video section of our knowledge base for video tutorials.