Medallia Concierge can be a great way for Country Clubs to communicate with their members to keep them in the know about club activities, important updates and help drive member engagement.
Below is our recommended starting configuration and platform setup for customers who are new to the Medallia Concierge platform.
KEY INTERACTIONS to think about:
Welcome members to texting service.
Keep members in the loop with all club updates; or segment your member base and provide them with relevant messages based on club interest or membership type.
Engage with your members and provide timely responses to inquiries.
TEMPLATES to create to help answer member FAQs:
Club Hours
Dining Hours
SEGMENTS to create to help you with grouping your members by key attributes:
Activity Specific Segments (i.e, Golf, Tennis)
Membership Type
ZINGS to create to automatically communicate with your members:
Registration Zing
Autoresponder
Escalation Zing
Want to see a step by step walkthrough of this and other Country Club use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.