Medallia Concierge can be a great tool to help your staff stay in tip top shape. Notify members of important gym information, collect on pay due membership fees and open up a line of communication to ensure members can get quick answers to their FAQs.
Here is our recommended configuration for using Medallia Concierge as an essential tool for business operations.
KEY INTERACTIONS to think about:
Open up a line of communication for fee collection, missed payments, and help answer questions members may have about membership pricing, upgrades, downgrades.
Internal/Staff Interaction: Communicate regarding shift changes, requesting PTO, updates.
TEMPLATES to create to help standardize replies to FAQs:
Address
Operating Hours
Membership Pricing / Details
SEGMENTS to create to help you with grouping your clients by key attributes:
No payment > 30 days
ZINGS to create to automate your communication and processes:
Autoresponder
Delinquent member Zing
Want to see a step by step walkthrough of this and other Health & Fitness use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.