Below is our recommended configuration for Staffing and Recruiting companies who want to use Medallia Concierge to turn candidates into hires by using segments to group your candidates by skill sets, setting up Zings to automatically send interview reminders and suggested templates that can be sent via group messages to help fill positions faster.
KEY INTERACTIONS to think about:
Sending job descriptions to fill positions faster
Screen candidates for specific skill sets
Scheduling interviews
Scheduling in-person screening appts
Providing directions to multiple sites
TEMPLATES to create to quickly send standardized communication to candidates:
Job descriptions
Application received
Directions to office for in-person screening
Directions to interview site
Interview requests/availability
Job Offer
SEGMENTS to setup to help target your communication to the right candidates:
Specific skill sets (software developer, nurse, construction)
Upcoming Interview Tomorrow
Passive Candidate
Active Candidate
ZINGS to create to help automate your communication and processes:
Phone Call Zing
5 min escalation
Interview reminders
New candidate registration
Post interview survey
Want to see a step by step walkthrough of this and other Staffing & Recruiting use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.