Medallia Concierge will be undergoing a system maintenance event on Monday, May 9 from 10:00 PM - 11:00 PM PST - (Tues, May 10 1:00 am - 2:00 am EST)
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This maintenance event will require preventative downtime, which means your Medallia Concierge Inbox and messaging functionality will be unavailable during these times. An automated reply will be sent to any contacts who message in during the downtime window informing them that your text line is temporarily down for maintenance.

End users that text in during the maintenance window will receive the following message:

Sorry, your message was not received. Our service is currently offline for maintenance. Please text in again at 11:00PM PDT when our maintenance window is over.

We will work as quickly as possible to get you back up and running and appreciate your patience. If you have any questions, please reach out to our Support team within your Medallia Concierge service (Help > Chat With Us).
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Sincerely,
Medallia Concierge Team