Use Medallia Concierge as an additional channel of communication to help your associates provide the best possible customer experience for all shoppers.
Below is our recommended starting configuration and platform setup for Retail customers who are new to the Medallia Concierge platform
KEY INTERACTIONS to think about:
Follow up with your customers when specific items or select styles are back in stock.
Handling customer FAQs on store location or hours of operation
Answering customer questions around inventory and sizing options
Offer the convenience to ship or hold items for pickup at the store
Send group messages to local customers around upcoming promotions/sales
Automatically respond to customer questions after hours
TEMPLATES to create to help standardize replies to FAQs:
Store Hours Template
Store Directions and Location
SEGMENTS to create to help you with grouping your guests by key attributes:
Local Customers
Style Preference
ZINGS to create to automate your communication and processes:
Registration Zing
Escalation Zing
Autoresponder
Want to see a step by step walkthrough of this and other Retail use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.