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Country Club Configuration Overview - Driving Member Engagement
Country Club Configuration Overview - Driving Member Engagement

Recommended platform setup to help you with driving member engagement at your Country Club.

Updated over a year ago

Using Medallia Concierge as a two-way member communication tool is a great way to drive member engagement. Sending updates and notifications around important club information, celebrating member anniversaries or accomplishments and getting a pulse on member feedback are all great ways that Medallia Concierge can be used to keep your members connected and engaged with your club.

Below is our recommended setup and configuration to help you in executing on this use case:

KEY INTERACTIONS to think about:

Welcome members to texting service.

  • Keep members in the loop with all club updates; or segment your member base and provide them with relevant messages based on club interest or membership type.

  • Utilize automated surveys to get a pulse on overall member satisfaction.

  • Engage with your members and provide timely responses to inquiries.

TEMPLATES to setup to help answer member FAQs

  • Club Hours Template

  • Dining Hours Template

  • Frost Delay Template

  • Pool Closure Template

SEGMENTS to build to help target your communication based on interest or member type

  • Activity Specific Segments (i.e, Golf, Tennis)

  • Membership Type

ZINGS to create to help automate communication and processes

  • Registration Zing

  • Birthday Zing

  • Autoresponder

  • Escalation Zing

  • Scheduled Member Survey Zing

Want to see a step by step walkthrough of this and other Country Club use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.

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