Using Medallia Concierge as a two-way member communication tool is a great way to drive member engagement. Sending updates and notifications around important club information, celebrating member anniversaries or accomplishments and getting a pulse on member feedback are all great ways that Medallia Concierge can be used to keep your members connected and engaged with your club.
Below is our recommended setup and configuration to help you in executing on this use case:
KEY INTERACTIONS to think about:
Welcome members to texting service.
Keep members in the loop with all club updates; or segment your member base and provide them with relevant messages based on club interest or membership type.
Utilize automated surveys to get a pulse on overall member satisfaction.
Engage with your members and provide timely responses to inquiries.
TEMPLATES to setup to help answer member FAQs
Club Hours Template
Dining Hours Template
Frost Delay Template
Pool Closure Template
SEGMENTS to build to help target your communication based on interest or member type
Activity Specific Segments (i.e, Golf, Tennis)
Membership Type
ZINGS to create to help automate communication and processes
Registration Zing
Birthday Zing
Autoresponder
Escalation Zing
Scheduled Member Survey Zing
Want to see a step by step walkthrough of this and other Country Club use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.