Medallia Concierge

A2P 10DLC Campaign Guidance

A2P 10DLC messaging requirements and registration process by US mobile carriers

A2P 10DLC Registration Overview

Getting Started

Start your Medallia Concierge journey by putting your best foot forward with these tips

First Steps to Success

This article describes the process of logging in using Single Sign On via the iOS or Android Mobile Apps

Logging in using SSO (Mobile App)

Quickly find the answers you need using Medallia Concierge's Knowledge Base and Support Chat

Welcome to the Knowledge Base

This article describes the process of logging in using Single Sign On.

Logging in using SSO (Web App)

Overview of Inbox, Contacts, Zings and Analytics

Full Medallia Concierge Overview

These are things to know from the get-go, start strong!

3 Steps to Getting Started

Set up Medallia Concierge to respond automatically when you're away or the business is closed

Autoresponder (Out of Office Replying)

Why Closing Conversations is Important

Introduction to Zingle

Create and use pre-loaded responses to communicate efficiently and consistently to frequently asked questions or communications

Templates

Overview of the Medallia Concierge Business Application for mobile devices and tablets

Medallia Concierge App

Update your display name, add a signature, manage notifications and password settings

Customize "My Settings"

Important specifications and limitations of the free trial

Free Trial FAQs

Create the fillable fields that appear in the Contact Detail Pane

Create Custom Contact fields

Create meaningful conversations around the dates that are important to your contacts: birthday, anniversaries and more

Month & Date (Anniversary) Contact Field

Features and Configuration

The operating hours, contact channels and observed holidays of Medallia Concierge's Support staff

Medallia Concierge Technical Support

Unable to access Support Chat or Help Center Articles

Supported browsers and firewall requirements

Support

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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