Use Medallia Concierge to effortlessly communicate and build relationships with your customers and keep them engaged. Convert new and existing customers into loyalty members!
KEY INTERACTIONS to think about:
Offer incentive upon registering for service; possibility to automatically enroll new customers into loyalty members.
Follow up with your customers when specific items or select styles are back in stock.
Keep loyalty members updated with their point status and special offers.
Offer the convenience to ship or hold items for pickup at the store.
Send birthday offers or VIP offers via text.
TEMPLATES to create to quickly answer FAQs:
Items Back In Stock
Confirm Shipment
Store Hours Template
Store Directions and Location
SEGMENTS to setup to help target your communication:
Loyalty Member Segment
Local Customers
ZINGS to create to help automate your communication and processes:
Registration Zing
Rewards Enrollment Zing
Scheduled Birthday Zing
Escalation Zing
Autoresponder
Want to see a step by step walkthrough of this and other Retail use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.