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Hospitality Configuration Overview - Getting Started
Hospitality Configuration Overview - Getting Started

Unsure where to start? Check out our recommended starting configuration for our Hospitality customers who are new to the platform.

Updated over a year ago

Use Medallia Concierge to engage automatically with guests during key touchpoints throughout their stay.

Below is our recommended starting configuration and platform setup for Hospitality customers who are new to the Medallia Concierge platform

KEY INTERACTIONS to think about:

  • Prearrival - to help handle any last minute requests

  • Welcome - upon check in to help reinforce text option

  • Departure - streamline checkout process and wish guest safe travels

SEGMENTS to create to help you with grouping your guests by key attributes:

  • Arriving Tomorrow

  • In house

  • Departing Today

ZINGS to create to automate your communication and processes:

  • Prearrival - 1 day prior to checkin

  • Welcome Zing - 30 minutes after checkin

  • Departure - morning of departure

  • 5 Minute Escalation

  • Phone Call Forwarding

TEMPLATES to create to help standardize replies to FAQs:

  • Room Ready

  • Checkin information

  • Checkout information

Want to see a step by step walkthrough of this and other Hospitality use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.

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