Use Medallia Concierge to engage automatically with guests during key touchpoints throughout their stay.
Below is our recommended starting configuration and platform setup for Hospitality customers who are new to the Medallia Concierge platform
KEY INTERACTIONS to think about:
Prearrival - to help handle any last minute requests
Welcome - upon check in to help reinforce text option
Departure - streamline checkout process and wish guest safe travels
SEGMENTS to create to help you with grouping your guests by key attributes:
Arriving Tomorrow
In house
Departing Today
ZINGS to create to automate your communication and processes:
Prearrival - 1 day prior to checkin
Welcome Zing - 30 minutes after checkin
Departure - morning of departure
5 Minute Escalation
Phone Call Forwarding
TEMPLATES to create to help standardize replies to FAQs:
Room Ready
Checkin information
Checkout information
Want to see a step by step walkthrough of this and other Hospitality use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.