If you use Opera for your PMS system, you can integrate with Medallia Concierge to automatically synchronize contact and reservation data with Medallia Concierge.

If you already have OXI connected to Medallia Concierge and only want to learn about sending "Room Ready" messages, head on over to Sending Room Ready messages with Opera.

4. Next, you will need to supply your Property Code and OXI Profile URL to the Opera interface installer in order for them to set up the OXI interface.
5. Click on Save
6. Once Opera has confirmed they are sending data to Medallia Concierge, Medallia Concierge will confirm with you and the Opera installer the data imported successfully.
7. The Medallia Concierge contact fields are manually created by the Medallia Concierge implementations department.
You will now automatically have access to the most up to date guest data within Medallia Concierge.

Once you've enabled the Opera integration, the Opera Integration configuration page will show fields that allow you to specify messages that guests receive when they check in and check out. These message are sent immediately when Opera sends Medallia Concierge those events, so the guests receive the messages in real-time.

If you'd rather guests not receive one or both of these messages, just leave them blank.

With some Opera Reservation Events, Medallia Concierge will update the contact in a specific way:

Checkin: Medallia Concierge applies the Checked In tag to the contact and sends the Checkin Message, if set
​Checkout: Medallia Concierge removes the Checked In tag to the contact and sends the Checkout Message, if set
​Cancel, Delete, Waitlist, No Show: Medallia Concierge removes the checkin and checkout date field values