Medallia Concierge

Date formatting

How to use Access Tokens

Get a global Analytics dashboard of multiple Medallia Concierge services

Rollup Analytics

This article describes how to use the contact import log to determine the success of imports from all sources, including PMS integrations.

Contact Import Log

This article explains how Medallia Concierge determines the primary channel when importing Contact information.

How the primary channel is determined when importing Contacts

Troubleshooting audible notification issues with Chrome and Safari

Browser Autoplay Policy Preventing Audio (Sound) Notifications

Invite, manage permissions/roles or delete team member logins from your service

Add, Remove or Edit Users

Manage General Settings, Users, Contact Fields, Tags, Segments, Templates, Channels, Integrations and Billing from Admin Settings

Admin Settings

Billing & Usage Overview

Clarify who's communicating with a header applied to all outbound messages

Outgoing Header

User Email Validation

How do I reset my password?

Understand SMS behavior in how many contacts can be messaged and how long messages to your contacts can be

Character Count and Group Messaging Limitations

Req. & Limits | Users | Billing | Reports | Service Settings

System Administration

Find answers and get help from Intercom Support and Community Experts

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