Overview
If you use StayNTouch for your PMS, you can integrate with Medallia Concierge to automatically synchronize contact and reservation data with Medallia Concierge.
How to set up the integration
To get started, contact your StayNTouch team:
USA HQ
sales@stayntouch.com
+1 301 358-1356The StayNTouch team will request that you send written permission that StayNTouch can share the API credentials with Medallia Concierge.
The StayNTouch team will then provide the Medallia Concierge trainer with the Hotel Identifier, Client ID, and Client Secret Code.
As an Administrator, navigate to the Integrations section: Admin Settings > Integrations
Locate and click on the StayNTouch Integration to access the setup screen
Enter your Hotel Identifier, Client ID, and Client Secret Code.
Click "Save & Activate"
Once this is completed, you can begin importing reservation and contact data from StayNTouch into Medallia Concierge.
After Medallia Concierge receives the initial file, the process to validate the information in Medallia Concierge will take approximately 2 to 3 business days.
That's it! If you have any questions, please reach out to our team via chat or send us an email at support@zingleme.com.