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Recent Releases

Stay up to date with recent Medallia Concierge releases.

Updated over 6 months ago

Check this document to stay up to date with recent releases. Note that larger feature releases will also be covered in Release Readiness and with additional content/collateral.

Version 24ZCR4.0 (Jun 10, 2024) - Security enhancements

  • Security enhancements

  • A few general bug fixes

  • Support for importing WhatsApp contacts and SMS contacts to the same Org

Version 24ZCR3.0 (May 13, 2024) - Password security enhancements

  • Password security enhancements

  • A few general bug fixes

  • Updated message on login page for users who can auth but don't have permissions to any services.

Version 24ZCR2.0 (Apr 10, 2024) - Password security enhancements

  • Password security enhancements

  • A few general bug fixes

Version 24ZCR1.0 (Mar 12, 2024) - Bug Fixes

  • Work related to supporting Unified Inbox feature.

  • A few general bug fixes

  • Password complexity enhancements

Version 23ZCR10.0 (Jan 18, 2024) - Unified Inbox

  • Work related to supporting Unified Inbox feature.

  • A few general bug fixes

Version 23ZCR9.0 (Dec 7, 2023) - Unified Inbox

  • Work related to supporting Unified Inbox feature.

  • A few general bug fixes

Version 23ZCR8.0 (Oct 26, 2023) - Skytouch Integration Updates

  • Work related to supporting Skytouch integration.

  • A few general bug fixes

Version 23ZCR7.0 (Sep 13, 2023) - OHIP & Skytouch Integrations

  • Work related to supporting OHIP and Skytouch integrations.

  • A few general bug fixes

Version 23ZCR6.0 - Scheduled Messages

  • Replaced "delayed messages" with Scheduled Messages, allowing customers to send replies and bulk messages at a specific date and time in the future.

  • Bug fixes related to phone number masking

  • A few general bug fixes

Version 23ZCR4.0 (Apr 11, 2023) - Bug Fixes


Version 22ZCR5.0 - Medallia Integration - Survey Support

  • Send Medallia Concierge survey results to MEC for analysis.

  • Filter Zing Actions/Segments by Channel

  • A few bug fixes

Version 22ZCR4.0 - SAML Updates

  • Allow automatic permission sync via SAML payload

  • A few bug fixes

Version 22ZCR3.0.3 - Hotfix for webhooks not sending requests

  • A few fixes for Infor and MEC integration

Version 22ZCR3.0 - Mentions 🎉

  • NEW FEATURE: Ability to mention teammates!

  • Fixed bug where contacts fail to delete properly

  • Fixed bug for Zing pulling incorrect Contact field for Zing msg

  • Fixed bug where contact export contains Field ID in Header

  • Update for WeChat v1.1 - update analytics “Message Delivery” report with channel events; update WeChat, WhatsApp, channel display + icons

  • A few frontend updates for bulk messaging limits

  • A fix for shortcode MMS

Version 22ZCR2.0 - Persistent Notifications & Zing Logging

  • MPC-5573 - 22ZCR2.0 Medallia Concierge CODB

  • MPC-5527 - Medallia Concierge WeChat v1.1

  • MPC-4720 - Persistent Notifications

  • MPC-4207 - Zing logging Phase 1

  • ZIN-3810 - Missing WeChat in Message volume in analytics

  • ZIN-3839 - Missing WeChat channel - unable to send messages

  • ZIN-3164 - [BE] Add WeChat configuration under Admin Settings > Channel

  • ZIN-3451 - [FE] Add WeChat configuration under Admin Settings > Channel

  • ZIN-3660 - Impersonate user does not receive emails with import results - it sent to Impersonated user

  • ZIN-3805 - Reply to is switched to default when sending a delayed message

  • ZIN-3792 - orders linked to many email addresses causing 500 errors

  • ZIN-3794 - Soft-deleted roles showing up in MC & causing other problems

  • ZIN-3807 - EEQ-55363 - Contacts imported via SpringerMiller, StayNTouch Integrations have incorrect Reservation Dates

Version 21ZCR6.0 - Bugbox Release

  • MPC-5322 - Outbound Message Failed Webhook (service-level)

  • ZIN-3510 - Enable additional fields for Opera: Special Requests, VIP, Membership Level

  • ZIN-3021 - SpringerMiller logging for IN_MSG files

  • ZIN-3030, ZIN-3031 - Update Infor integration

  • ZIN-3015 - Update channel blocking system to support organization-level blocks

  • ZIN-3085 - Allow service-specific group message limits

  • ZIN-627 - Fix bulk actions for Contacts page - remove 1K limit

  • ZIN-3022 - Performance improvements for users with access to multiple services

  • ZIN-3449EEQ-49682 - Zings with time based condition fails to run

  • ZIN-3580EEQ-51349 - Unable to send messages to filtered contacts: Unhandled Error

  • ZIN-2954 - Update "Refresh conversations" button in MC to account for additional logic

Version 21ZCR5.0.1 - WhatsApp Hotfix

  • ZIN-2913 - EEQ-43472 - Inbound WhatsApp Messages fail for WA Channel

Version 21ZCR5 - MEC Integration v1 & bug fixes

  • ZIN-2967 - EEQ-44170 - Opera, StayNTouch, Zapier, MindBody Integration Issues

  • ZIN-2073 - [Medallia Concierge] Add Medallia as integration to Medallia Concierge integrations

  • ZIN-2757 - EEQ-42432 - Room number fails to auto-populate when Standard User forwards msg to HOtSOS

  • ZIN-2873 - EEQ-43176 - cdn Image URL appends to Shortcode MMS

Version 4.47.8 - Rollup analytics, SSO Fix

  • ZIN-3422 - Recipient URL fix

  • ZIN-3361 - Rollup Analytics not working for newer services

Version 4.47.7 - SSO/Org Fix

  • ZIN-3371 - Unable to add non-email SSO user to a service in the same SSO org

Version 4.47.6 - SSO Behavior Change

  • ZIN-3371 - Unable to add non-email SSO user to a service in the same SSO org

  • ZIN-3383 - Users can't be added to services

  • ZIN-3387 - When adding user to the different services (with and without SSO), different records are created

  • ZIN-3388 - It is impossible to create a user without an email in the service with SSO

Version 4.47.5 - SSO Bugfix

  • ZIN-3285 - EEQ-48326 - Server Error When adding User

  • ZIN-3298 - Objects on Admin settings page not updated after changes

  • ZIN-3300 - Inbox and Contacts page not updating after changes in channels or in contact details

  • ZIN-3333 - DEN2. SSO provider was deleted

  • ZIN-3334 - DEN2. Test users are not exist

  • ZIN-3336 - DEN2. Dashboard can't load data

  • ZIN-3352 - DEN2. User not able to login - redirect to 500 error page

  • ZIN-3353 - DEN2. API v2 requests return 403 errors

  • ZIN-3338 - DEN2. Regression. Import contacts to service return 500 errors

  • ZIN-3337 - DEN2. Regression. Infor integration microservice return 403

Version 4.47.4 - CSV Parsing Fix

  • ZIN-3280Organization SFTP/CSV import fails when not using comma

Version 4.47.3 - CSV Import Fixes

  • ZIN-3059 - API v2. Delete and disable import settings requests return 500 errors

  • ZIN-3241 - "Begin at row" setting for CSV import doesn't work with Org Imports

Version 4.47.2 - SSO Hotfix

  • ZIN-2929 - SSO Users still have Reset Password Option

  • ZIN-3229 - Inbox page doesn't have updates after incoming messages or changes in contacts/conversations

  • ZIN-3232 - Inbox page not loaded

  • ZIN-3242 - UI has perfomance/load issues

  • ZIN-2705 - In SSO Services, 'Can Manage Users' Standard Permission not available in Team Members page

  • ZIN-3228 - No sound and banner notification for incoming messages

  • ZIN-3230 - Updated contact fields remain previous state after switch on another contact

  • ZIN-3231 - Adding/updating/removing Medallia Concierge tags, fields, segments, event types, teams not updating Dashboard pages

  • ZIN-3236 - Group messages by tag and segment don't allowed

  • ZIN-3237 - Delay messages no updated left pane

  • ZIN-3238 - Group messages for selected contacts not updated Inbox left pane

  • ZIN-3227 - Console errors in Dashboard pages

Version 4.47.1 - Infor Hotfix

  • ZIN-2950 - Infor service not working

  • ZIN-2952 - Infor service not working -- infrastructure

Version 4.47.0 - Webhooks enhancements, date/time formatting

  • ZIN-2746 - Investigate inbox not loading

  • ZIN-2931 - Date-Time and Date fields can be deleted when used in Segments, in Zings, mapped in Integrations, and in templates

  • ZIN-2933 - Calendar event zing trigger doesn't work

  • ZIN-2946 - Webhooks is dispatching the ExecuteDelayedWebhookJob always

  • ZIN-2483 - First import via Email CSV fails when column header in different row

  • ZIN-2611 - Webhook event "Contact Opt-In Status Change" doesn't send requests

  • ZIN-2639 - EEQ-41197 - Zing error in workflow when sending from FB

  • ZIN-2916 - Remove events from the webhook when sending messages

  • ZIN-2917 - Webhook events are not sent when a contact is assigned/reassigned

  • ZIN-2918 - Webhook event does not appear when adding /removing a tag

  • ZIN-2924 - Bulk contact operations don't trigger Webhooks

  • ZIN-2932 - For incoming/outgoing message for unregistered phone numbers sent incorrect Webhook events

  • ZIN-2941 - Delete contact using API doesn't trigger Delete Contact webhook event

  • ZIN-731 - Extra status line in the email about import if the contact has not been imported

  • ZIN-1500 - allow for insertion of date/time as separate fields within send message to customer actions

  • ZIN-1796 - Webhook enhancements

  • ZIN-2593 - EEQ-41004 - Zapier: FatalThrowableError when using Trigger Zing Action

  • ZIN-2612 - Medallia Concierge send "Contact update" event instead "Contact delete event"

  • ZIN-2613 - "Contact delete" events don't have channels, fileds and conversation parameters

  • ZIN-2915 -Same id used for all Webhook URL inputs

  • ZIN-2922 - Permanently delete action doesn't trigger "contact delete" webhook

  • ZIN-2939 - For import contacts created "contact_updated" events

  • ZIN-2923 - Import contacts trigger unexpected Webhooks

Version 4.46.7 - SFDC Pilot Blockers, Data Retention, CSV Blockers

  • ZIN-2488 - [SFDC] When user selects "All Leads," integration pulls all leads AND contact information

  • ZIN-2528 - Make all required fields except "ID" editable (on Salesforce dropdown fields)

  • ZIN-2608 - Regression. SFDC can't be enabled on Org level

  • ZIN-2690 - Some CSV Files Cannot be Mapped and Imported

  • ZIN-2753 - Email channel can't be added to contacts

  • ZIN-2754 - Tag management return errors

  • ZIN-2762 - [Data Retention] Data retention doesn't run by timeout

  • ZIN-2812 - SFDC "Enable Integration" + "Sandbox Login" links don't work

  • ZIN-2858 - Actions with feeds close the middle pane and marked feed as closed

  • ZIN-2859 - Middle pane on Inbox page doesn't updated after incoming/outgoing messages

  • ZIN-2869 - Performance issues on QA server

  • ZIN-2872 - Messages were not deleted after Delete retention (message) timeout

  • ZIN-298 - Sporadic failed Elastic writes during inbound doctrine message processing

  • ZIN-2547 - update the MC button to only refresh open feeds

  • ZIN-2689 - Address field is not synchronizing

  • ZIN-2759 - [Data Retention] "Delete messages" checkbox has On status by default

  • ZIN-2781- [Data Retention] Checkbox default state for new services

  • ZIN-2876 - Some imported contacts were not deleted

  • ZIN-1154 - [Data retention] Add service settings for data retention & expose in MC

  • ZIN-1155 - [Data retention] Create queue job to purge contacts & messages

  • ZIN-2761 - [Data Retention] Delete contact only option is available

  • ZIN-2782 - [Data retention] "Delete Contacts" toggle doesn't work as expected when Delete Messages" toggle turned off

  • ZIN-2860 - [Data retention] Events should be deleted from Elastic

  • ZIN-2865 - [Data retention] Export conversation able to load deleted messages

  • ZIN-2870- [Data retention] Errors in logs when deleting events (messages)

  • ZIN-2871 - [Data retention] After deleting messages, conversation counters are not updated

  • ZIN-2875 - [Data retention] The script is launched for all services, all dependencies on the connection of the Data retention functionality

  • ZIN-2688 - Phone field is not displayed on the side of the zingle

  • ZIN-2760 - [Data Retention] Validation doesn't have return errors just disable checkboxes for

Version 4.46.6 -- Hotfix-2585: iOS Notifications not working

  • ZIN-2585EEQ-40930 - iOS app notifications not working

Version 4.46.6 - Customer blockers

  • ZIN-2487 - Update HotSOS config so user can select contact field for "Room"

  • ZIN-2695 - Opera integration is broken if HotSOS config was updated

  • ZIN-2432 - Restrictions needs on Standard Users W/ Manage Teams

  • ZIN-2694 - Service with changed field still use default Room field for forwarding messages

  • ZIN-2741 - [DEN] Forward to HotSOS return 500 error

Version 4.46.5 - Customer blockers

  • ZIN-2363 - [Quore] List both ROOM and AREA

  • ZIN-2514 - Custom webchat name not displayed when setting is enabled

  • ZIN-2152 - Pipe delimited files for CSV only work for Org integration

  • ZIN-2362 - [Quore] List room numbers in alpha-numeric order

Version 4.46.4 - MC Refresh / shortening URL

  • ZIN-2560 - Update MC button to only refresh open conversations

  • ZIN-2584 - Regression. Shortening the URL return error page

Version 4.46.3 - HotSOS Blocker

  • ZIN-2109 - Service 15617, HotSOS Contacts imported with wrong Phone Number

  • ZIN-2516 - Medallia Concierge ignored phone number from no ExtendedAttributes part

Version 4.46.2 - Colo Merge, maintenance release

  • ZIN-248 - 2API. Contact privacy doesn't work for API requests

  • ZIN-1995 - Colo Branch Cleanup

  • ZIN-2178 - Merge in COLO updates

Version 4.46.1 - P1 hotfixes

  • ZIN-2430 - Creation new contact with Message return errors

  • ZIN-2431 - Opera integration doesn't work

  • ZIN-298 - Sporadic failed Elastic writes during inbound doctrine message processing

  • ZIN-2220 - Sound notifications pop up/sound triggering twice for single msg

  • ZIN-2338 - WebChat User Name Not Displayed

  • ZIN-2353 - Zing Time Conditions fail after midnight GMT

  • ZIN-112 - TECH-13743 Console Error when scrolling contacts page

  • ZIN-1079 - [HIPAA Impersonation] MC update: disable impersonation of HIPAA user from user list

  • ZIN-1976 - Entity manager closed notifications

Version 4.46.0 - Salesforce

  • Salesforce FAQs - updated functionality includes pulling Leads, Contacts, and Custom objects (using custom SOQL query). Additional functionality available for choosing object/conversation sync timing.

Version 4.45.4 - bug fixes

  • ZIN-2090 - [Olo] Zing filters not working properly - add temp logging to capture payloads

  • ZIN-2125 - Server error when updating CC Payment in Web app

  • ZIN-2179 - Add support for etech.medallia.com domain for staff

Version 4.45.2 - bug fixes

  • ZIN-2148 - Facebook Inbound Message error

  • ZIN-2149 - Email CSV FIles not processed for some Services

  • ZIN-1863 - Forward to service doesn't work

Version 4.45.1 - Olo bug fix logging

  • ZIN-2090 - [Olo] Zing filters not working properly - add temp logging to capture payloads

Version 4.45.0 - WhatsApp Pre-Arrival Messages + integration enhancements and bug fixes

  • WhatsApp: Pre-Arrival Messages & 24-hour lock - search for "Pre-Arrival messages" and "24-hour auto lock." Also new details on WhatsApp message failures.

  • ZIN-1533 - Update WhatsApp to support sending first outbound with approved templated messages!
    ZIN-2013 - Impala Mews - need to update cancellation request behavior
    ZIN-2065 - Datetime values differ for Web and mobile Apps
    ZIN-1204 - Springer Miller enhancement to include QTY of Children

Version 4.44.7 - MC SSO bug fix

  • ZIN-1986 - MC: Allow editing Auth Identity

Version 4.44.6 - contact export bug fix, additional enhancement for Priority Inbox

  • ZIN-1795 - Contact Exports returns incomplete files

  • ZIN-1674 - Allow for date/time fields to be inserted in the Contacts table view

Version 4.44.5 - some frontend enhancements

  • ZIN-1745 - Hide personal user access token from My Settings modal when user is impersonating

  • ZIN-1823 - hide WeChat channel from all users integrations page

Version 4.44.4 - enhancements and bug fixes for Priority Inbox, contact export, Orgs, and integration error tracking

  • ZIN-1760 - Add Typescript

  • ZIN-1763 - Changing a field to a date loses its content

  • ZIN-1938 - styling updates for Priority Inbox

  • ZIN-1942 - sorting selection option should only apply on a service by service basis.

  • ZIN-1324 - web-server: Handle org settings redirect

  • ZIN-1534 - Exports missing Emails

  • ZIN-1805 - These fields that are set in the zing are not sent in the message

  • ZIN-1949 - Datetime contact fields are formatted date strings instead of epoch time

  • ZIN-1118 - [MC] Ability to impersonate into Organizations

  • ZIN-1804 - Selected date, current or fixed, fly off when returning to the action zing

  • ZIN-1672. UI update: fix integrations buttons

  • ZIN-1706 - Send integration failures to Segment.com

Version 4.44.3 - a bug fix

  • ZIN-1336 - StayNTouch Database Error Processing Contact

Version 4.44.2 - some bug fixes for teams and MC SSO

  • ZIN-1509 - incorrect team member ordering in assignments menu (far left)

  • ZIN-1884 - MC: User import doesn't create SSO users

Version 4.44.1 - blocker bug fix

  • ZIN-1855 - Initial SFTP CSV File Upload Not Shown, Unable to Map Fields & Import File

Version 4.44.0 - Priority inbox support

  • ZIN-1549 - 2. Allow for setting a date/time contact field value to now within a zing action

  • ZIN-1550 - 1a [BACKEND] API support for sorting contact list

  • ZIN-1551 - 3a. [BACKEND] Allow for sorting the web inbox

  • ZIN-1646 - 3b. [Front end] Allow for sorting the web inbox

  • ZIN-1633 - 1b [Front end] Add new date & time field in admin section

Version 4.43.0 - Support for Org SFTP imports

  • ZIN-1707 - Update SFTP to be "org-aware"

  • ZIN-1710 - Add contact fields for organization api [phase 1]

Version 4.42.4 - some bug fixes for teams and MC SSO

  • ZIN-1734 - Static analysis clean up

  • ZIN-1735 - Fix to flush calls

  • ZIN-1681 - Impala/MEWS integration - Add logging to see why Cancellation Status is not updating

  • ZIN-1684 - QA || The list of items in the admin settings is not updated without refreshing the page

  • ZIN-1685 - Signup process can't be tested using test phone numbers

  • ZIN-1686 - QA || Team&Assign counters are broken for test services

  • ZIN-1800 - 500 Error Enabling SFTP Import + SpringerMiller Integrations

  • ZIN-1240 - dropdowns don't close when clicking elsewhere on page

  • ZIN-1367 - Oauth (Google) email validation never succeeding

  • ZIN-1660 - Updating contact fields type -> 500 error

Version 4.42.3 - Blocker bug fixes for Olo, Copilot Removal, FB Messenger

  • ZIN-1730 - 500 Error Removing CoPilot Feature

  • ZIN-1767 - FB page can't be connected

  • ZIN-1785 - Olo Zing Trigger filters are not working

Version 4.42.2 - HIPAA blocker bug fix

  • ZIN-1748 - Server error when attempting to send msgs from Service (HIPAA enabled Service)

Version 4.42.0 - Bug fix

  • ZIN-1761 - Bug fix related to org release from 4.42.0

Version 4.42.0 - Orgs architecture and updated API endpoints for importing into organizations/services + bug fixes

Note: Org architecture is the first part of this functionality that allows one data source (such as an API or Salesforce) to send data to multiple Medallia Concierge services. Additional functionality around service settings and hierarchy/permissions is not part of this release.

  • ZIN-1517 - Allow users to store mappings for organizations

  • ZIN-1723 - Columns in CSV Files Not Detected

  • ZIN-1732 - QA || Outgoing messages with attacments return errors

  • ZIN-1737 - QA || Email import cannot be enabled in admin settings

Version 4.41.2 - New CSV file format support: pipe-delimited files & bug fixes

  • ZIN-1617 - Support pipe delimited files

  • ZIN-1537 - Ghost Channel Mystery

  • ZIN-1709 - Allow for copy of personal user access token from My Settings modal

  • ZIN-1665 - TWLO Server Error for Optin Settings

  • ZIN-1609 - Issue Removing Co-Pilot Feature

Version 4.41.1 - Bug fixes and integration enhancements

  • ZIN-1569 - Olo triggers not saved properly with service templates

  • ZIN-1337 - StayNTouch Zing Trigger stuck in loop sending the same messages

  • ZIN-729 - Notification preferences: Add at-mention notification preferences

  • ZIN-1421 - Update socket to send the feed list data for mentions

  • ZIN-1403 - Opera OXI Direct Integration - Property Code Shortened

Version 4.41.0 - Olo Phase 2 (completed) and bug fixes

  • ZIN-1361 - New Delete Scheduled Zing Message Action allowing Zing Scheduled Reminder Messages to be deleted

  • ZIN-1381 - Do not allow deletion of any Zing when it is referenced by another Zing. (Zing dependency)

  • ZIN-1655 - Club Corps - Arizona Sands not auto-created in Medallia Concierge MC

Version 4.40.4 - Opera enhancements and bug fixes

  • ZIN-1518 - 500 Server Error sending HotSOS Order, service 14491

  • ZIN-1013 - Enable additional fields for Opera Direct Integration

Version 4.40.3 - P1 fixes

  • ZIN-1619 - [TW Old Flow]Inbound Messages forward to Printers Twice

  • ZIN-1620 - QA || Messages from non-existing contacts do not reach the service

  • ZIN-1621 - [TW Old Flow] Desktop & Sound Notifications not triggered

  • ZIN-1622 - Olo "time ready" is incorrect

Version 4.40.2 - New Zing Action: Schedule a Message

  • ZIN-1447 - User Notification Settings Cannot be Updated/Changed

  • ZIN-1511 - V2 API - Contact fields are not being created on post request

  • ZIN-727 - Trigger mobile/web push notification when at-mention event received from event-broker

  • ZIN-753 - Update socket badge sender to send mention badge count to users

  • ZIN-1202 - Update MBO integration to match contacts on "UniqueClientId"

  • ZIN-1360 - add zing action allowing a message to be scheduled

  • ZIN-1446 - Refactors to OAuth for Mobile Logins

  • ZIN-1462 - Group "Event" insertion fields

  • ZIN-1488 - Add unrecognized service support notifications

  • ZIN-736 - Create feature migrations

  • ZIN-1499 - Add Segment.com tracking event

Version 4.40.1 - More Mentions foundation work, HIPAA updates, plus bug fixes.

  • ZIN-1398 - Web chat contact name resets

  • ZIN-1512 - Fix article link for Olo integrations

  • ZIN-1288 - Add userUuid and serviceUuid as a custom claims in JWT

  • ZIN-425 - Fetch privilege-specific JWT on analytics access

  • ZIN-558 - Add privilege-filtering support to JWT API endpoint

  • ZIN-962 - send email when a user is mentioned and they have the email notification on

  • ZIN-1277 - Disable MMS/message attachments for HIPAA services

  • ZIN-1432 - Fix bugs in twilio validator

  • ZIN-1446 - Refactors to OAuth for Mobile Logins

Version 4.40.0 - New Olo Integration, new Olo Event Zing Trigger, international MMS workaround, plus bug fixes

  • ZIN-1356 - New Olo Event Zing Trigger

  • ZIN-1131 - not seeing trial metrics added to Segment

  • ZIN-1265 - international MMS workaround

  • ZIN-1347 - Create services endpoint for receiving data from Olo

  • ZIN-1355 - Hide Olo-related Zing triggers if service does not have Olo feature

  • ZIN-728 - Notification preferences API: Add support for at-mention notification settings

  • ZIN-975 - [BULK U/D] Refactor BulkSetContactFieldValue to use doctrine

  • ZIN-976 - [BATCH U/D] Refactor BulkDeleteContactsPermanently action to use Doctrine

  • ZIN-1064 - New message notification but no feed shown

  • ZIN-1325 (Previously ZIN-722) - Add at-mention filtering support to v1 contacts API

  • ZIN-1349 - Add Olo to Admin Settings

  • ZIN-1344 - Create service feature for Olo

Version 4.39.5 - Foundational code changes for @ Mentions, bug fixes, improvements to contact bulk actions

  • ZIN-1286 - Show last feed note in feed list

  • ZIN-1287 - Migrate "add internal note" endpoint to API v2

  • ZIN-567 - update text and remove inline styling + don't allow to proceed with invalid keywords

  • ZIN-973 - [BULK U/D] Refactor the BulkApplyLabels action to use Doctrine

  • ZIN-1281 - Determine why some Zings log a 'failed to resume'

  • ZIN-1378 - Add unit tests around trial signup segment.io behavior

  • ZIN-1400 - Change Twilio response codes 204 -> 200

  • ZIN-1405 - "Phone Number" unique identifier HotSOS setting not working after phone number change

  • ZIN-1413 - Notification updation -> 400 error

Version 4.34.5 - CSV download fix

  • ZIN-1393 - Server Errors when attempting to download Sample CSV

Version 4.39.4 - Lots of bug fixes, HIPAA improvements

  • ZIN-1369 - "trial signup" Segment event no longer being sent when a customer signs up for a trial

  • ZIN-1375 - Zapier: FatalThrowableError when using Apply Tag Action

  • ZIN-1379 - Registration Does not Trigger for Web Chat, Facebook

  • ZIN-1388 - Group Messages not working

  • ZIN-1234 - Channels not reassigned for Smooch contacts

  • ZIN-302 - Some emojis not working

  • ZIN-844 - Add HIPAA flag to analytics tables

  • ZIN-972 - [BATCH U/D] Refactor export_contacts bulk action to use Doctrine

Version 4.39.3 - New timezones for Spain, improved SSO support, bug fixes

  • ZIN-1067 - SSO: Add oAuth grant support (customer commit)

  • ZIN-1158 - Add Time Zones in Admin Settings for Spain

  • ZIN-401 - Search not working for Teams?

  • ZIN-1243 - Events don't work when filtering Opt-In Status

  • ZIN-1157 - "Conversation Status Tab Selected" Segment event should not be called when loading the inbox

  • ZIN-1165 - Research spike - Address Twilio response errors

Version 4.39.2 - Swaps out Wootric NPS surveys for Medallia digital, bug fixes

  • ZIN-1328 - "New conversation not responded to Trigger" firing for closed feeds

  • ZIN-986 - API V1 Available Phone Numbers Query part of the number -> 500 error

  • ZIN-1121 - send nps score submit as Segment track

  • ZIN-1168 - Recurring duplicate key errors on channels table for inbound chat messages

  • ZIN-1205 - Research: Stop Segment group calls from occurring each contact import

  • ZIN-1249 - Improve logging when Zing resume fails

Version 4.39.1 - SpringerMiller enhancements, re-add trial signup with stricter user validation, bug fixes

  • ZIN-1057 - Springer Miller Integration Enhancement

  • ZIN-1289 - CLONE - TECH-13389 RetrieveEmailAvatar isn't being called for Doctrine channel updates

  • ZIN-1098 - Error logged when deleting contacts

  • ZIN-1163 - Fix ClearsUserAccountsCacheTrait

  • ZIN-1280 - Additional trial signup validation

Version 4.39.0 - Infor HMS Integration, final HIPAA work, and small bug fixes

  • ZIN-1071 - Infor Deployment [Customer Commit]

  • ZIN-1235 - Team details page crashed if user type any letter in username input

  • ZIN-301 - Vertically scroll slider disappeared

  • ZIN-769 - Session timeout changes

  • ZIN-1097 - Error logged when changing passwords

  • ZIN-1129 - Update unknown oauth user discovery

  • ZIN-1136 - [HIPAA Impersonation] Send track to Segment when a user grants access

  • ZIN-1166 - Track down channel getType() errors

  • ZIN-1250 - QA || Errors of actions in the admin settings

  • ZIN-1251 - HIPAA: Errors on inbound phone calls

  • ZIN-1259 - HIPAA trackers "StaffPrivilegeAdded" It is not specified which user was given privileges

  • ZIN-1261 - HIPAA trackers "ContactViewed" Problems

Version 4.38.13 - New StayNTouch Event Received Zing Trigger, bug fixes, more HIPAA work

  • ZIN-1058 - New Zing Trigger - "StayNTouch Event Received"

  • ZIN-1206 - Contacts tab fails to load contact tables if Columns are selected

  • ZIN-1069 - Zings, analytics, Admin settings not seen for Admin users on ID 16914

  • ZIN-822 - [Staff Account Audit] Update staff/internal assignment checks

Version 4.38.12 - Integration bug fixes, more HIPAA foundation efforts, and work that allows international MMS for copilot accounts

  • ZIN-1169 - Allow international MMS if a service has the copilot feature

  • ZIN-1148 - Intercom Contacts linked to Many Services/Companies

  • ZIN-1160 - "Export" button missing from all analytics metrics

  • ZIN-1170 - Siteminder Authentication Error

  • ZIN-1185 - Service 11066, Records from HotSOS API Missing

  • ZIN-819 - [Staff Account Audit] Add more user management capability to MC

  • ZIN-1072 - [HIPAA Impersonation] Allow direct URL to Account Access tab within My Settings

  • ZIN-1074 - [HIPAA Impersonation] Build and send e-mail for Allow HIPAA Access

  • ZIN-1077 - [HIPAA Impersonation] FE work for modal impersonation approval & revocation

  • ZIN-1078 - [HIPAA Impersonation] MC update: disable impersonation of HIPAA service in service list

  • ZIN-1080 - [HIPAA Impersonation] MC update: for HIPAA users show 'request impersonation' in action menu instead of 'impersonate'

  • ZIN-1100 - Open & unresponded feeds not removed on contact/feed deletion

  • ZIN-1123 - Populate 'users' table with 'last nps survey' date

  • ZIN-1156 - remove code that calls Segment group event on inbox load

Version 4.38.11 - MC Improvements for HIPAA compliance, MindBody "Last Visit" update, SSO / PW management in MC, and some bug fixes

  • ZIN-1046 - Add "Last Visit" field to MBO integration

  • ZIN-1056 - Siteminder integration with RDP - Pull additional fields

  • ZIN-1104 - Bulk Actions + Exports issue when filtering Single Options Contact Fields

  • ZIN-1002 - Search not loading results

  • ZIN-997 - Check Twilio signature on all webhook requests

  • ZIN-814 - [Staff Account Audit] Add 'identities' tab to MC

  • ZIN-1066 - Prevent contact exports for HIPAA services

  • ZIN-1076 - [HIPAA Impersonation] Updating impersonation system to check for HIPAA user status

  • ZIN-1106 - remove old segment track calls

  • ZIN-1129 - Update unknown OAuth user discovery

Version 4.38.10 - More HIPAA magic and some bug fixes

  • ZIN-800- Server Error when trying to import Users in MC
    ZIN-1083 - Can't create staff users in MC
    ZIN-1107 - Sign Up Issues
    ZIN-816 - [Staff Account Audit] Limit internal users to @medallia.com emails
    ZIN-830 - Create HIPAA service feature
    ZIN-1073 - [HIPAA Impersonation] API to grant and revoke access to HIPAA users
    ZIN-1075 - [HIPAA Impersonation] Send audit log to HIPAA logging service

Version 4.38.9 - More HIPAA foundation work, some bug fixes

  • ZIN-1087 - [TW New Flow + BW Numbers] Inbound Messages Not Processed if Printer Forwarding Exists

  • ZIN-1089 - CSV email import, mapping not saving

  • ZIN-1093 - Opera SMS gateway not allowing HTTP requests

  • ZIN-1096 - Range not set on new survey questions

  • ZIN-881 - Add 'Enable View' for Zings Builder

  • ZIN-827 - Security audit logging Phase 2

  • ZIN-902 - Add assign_contact action to the React megacomponent

  • ZIN-903 - Add block_outbound_messages action to the React megacomponent

  • ZIN-904 - Add unblock_outbound_messages action to the React megacomponent

  • ZIN-905 - Add contact_delete action to the React megacomponent

  • ZIN-906 - Add contact_field_value_remove action to the React megacomponent

  • ZIN-907 - Add contact_field_value_set action to the React megacomponent

  • ZIN-908 - Add feed_close action to the React megacomponent

  • ZIN-909 - Add feed_mark_read action to the React megacomponent

  • ZIN-911 - Add feed_open action to the React megacomponent

  • ZIN-912 - Add forward_to_service action to the React megacomponent

  • ZIN-921 - Add phone_call_hangup action to the React megacomponent

  • ZIN-1090 - Fix error when ReplyWaitSurveyAction happens during blackout period

  • ZIN-1091 - add additional 2 user traits to be sent with each existing "identify" segment call

Version 4.38.8 - HIPAA foundation work, Bug Fixes

  • ZIN-632 - Tag deletion failing

  • ZIN-874- Delay part missed for all actions except messages

  • ZIN-1002 - Search not loading results.

  • ZIN-782 - Zings Builder Page React Conversion

  • ZIN-877 - Add 'List View' to Zings Builder

  • ZIN-879 - Add 'Success View' to Zings Builder

  • ZIN-880 - Add 'Name/Save' View to Zings Builder

  • ZIN-785 - Convert first_message trigger from Angular to React

  • ZIN-786 - Create URL redirect for React Zings Builder pages

  • ZIN-787- Convert send_sms action from Angular to React

  • ZIN-828 - Contact data audit logging

  • ZIN-842 - Integrate event broker service into the monolith

  • ZIN-917 - Add label_apply action to the React megacomponent

  • ZIN-940 - Convert keyword trigger to React

  • ZIN-968 - Security Audit Logging Phase 1

Version 4.38.7 - Bug Fixes

  • ZIN-898 - Registration Zings fail to trigger

  • ZIN-988 - New Contact Pane in Zings Page Broken

  • ZIN-575 - Add endpoint for LMS room-ready notifications

  • ZIN-1015 - allow bulk updates when at least one filter is applied, even if the user is on "All Contacts"

Version 4.38.6 - Contact Bulk Update changes and Bug Fixes

  • ZIN-985 - Segment based on NO contact field, includes all contacts

  • ZIN-998 - Initial Invite Link Fails

  • ZIN-937 - Issues With Accounts not Showing on Mobile app

  • ZIN-154 - Update bulk action capabilities on Contacts Page

  • ZIN-538 - Errors syncing Quore service requests

  • ZIN-990 - Improve responses when Impala signature validation fails

Version 4.38.5 - Bug Fixes

  • ZIN-637 - "New unread" Zing notifications lack sound on mobile

  • ZIN-257 - Data in Zip files from "Contacts Created" Analytic report missing file extension

  • ZIN-544 - Mindbody integration not importing all data consistently

  • ZIN-795 - Bulk Actions & Scheduled Zings don't fire for Segments based on true/false contact fields

Version 4.38.4 - Bug Fixes

  • ZIN-956 - [Twilio - New Flow] Messages not forwarded to Printers

  • ZIN-957 - [Twilio - New Flow] Keyword Zing Messages not Sent

  • ZIN-795 - Bulk Actions & Scheduled Zings don't fire for Segments based on true/false contact fields

Version 4.38.3 - Bug Fixes

  • ZIN-875 - MindBody integration first & last names are getting deleted

  • ZIN-901 - Some users unable to reset PW - The reset token you used looks invalid

  • ZIN-892 - Add ID's to elements containing loading class for results list

  • ZIN-631 - Add environment-configurable debug-logging to ElasticSearch

Version 4.38.2 - Bug Fixes

  • ZIN-875 - MindBody integration first & last names are getting deleted

  • ZIN-872 - Actions based on surveys answers do not work

Version 4.38.1 - Bug Fixes

  • ZIN-59 - TECH-13289 - Check if contact field is used in Segments, Zings, or any Integrations mapping

  • ZIN-779 - Faux outbound messages are not being sent from testing service

  • ZIN-865 - Trial violation checks fail

Version 4.38.0 - June 22, 2020

Impala Integration & NPS/CSAT 🎉

  • ZIN-358 - Impala Integration

  • ZIN-140 - TECH-13282 - Add NPS survey type

  • ZIN-141 - TECH-13350 - Add CSAT survey type

  • ZIN-153 - Require additional confirmation when the existing field type is changed

  • ZIN-676 - Password Reset Fails for Some Users

  • ZIN-716- Service 14545, 500 Error Adding CoPilot Feature

  • ZIN-328 - Individual Users not listed in zing Assignment action

  • ZIN-204 - Internal dunning notice doesn't send when too many accounts are late

  • ZIN-356 - Add response rate tracking to Redshift analytics DB

  • ZIN-665 - Zuora sync: Feature quantities don't exclude 'removed' plans

  • ZIN-733 - QA || Intent trigger doesn't work

  • ZIN-739 - Can't update fields to null value

Version 4.37.8 - June 10, 2020

Bug fixes & small feature improvements

  • ZIN-741 - New User (created by Zuora sync) unable to create a password

  • ZIN-681 - Zuora sync failing with Doctrine error

  • ZIN-79 - TECH-13029 - Certain Tags in services when clicked from "Tags" Admin settings page, not responsive, console errorJ

  • ZIN-152 - Error handling for invalid WhatsApp phone numbers in Admin config

  • ZIN-659 - Free trial readiness

Version 4.37.7 - June 8, 2020

P1 fix

  • ZIN-419 - When Impersonating, Export Message Detail report is sent to the customer, not staff user

Version 4.37.6 - June 8, 2020

Bug fixes & small feature improvements

  • ZIN-721 - Inbound messages not displayed in convo inbox

  • ZIN-718 - AppliedTagEvent doesn't accept null user

  • ZIN-719 - Error when processing phone call with 'outbound-api' source

--

Version 4.37.5 - June 2, 2020

Bug fixes & small feature improvements

  • ZIN-645 - Status Field not Updated for StaynTouch Services

  • ZIN-48 - TECH-13398 - add service_id as an attribute for all segment track calls

  • ZIN-103403 - Error on logs page for standard user

  • ZIN-550 - Fix Twilio "Document Parse Failure" errors

--

Version 4.37.4 - June 1, 2020

Bug fixes & small feature improvements

  • ZIN-545. - Twilio CoPilot Service is not Provisioned

  • ZIN-225 - Conversation List Shows Deleted Message

  • ZIN-615 - Link sent via TripAdvisor integration does not shorten.

  • ZIN-714 - update the click_action property in the notification payload on the back end

  • ZIN-278 - Ability to remove profile photo

Version 4.37.3 - May 21, 2020

Bug fixes & small feature improvements

  • ZIN-83 - TECH-12782 - Can't export many contacts

  • ZIN-105 - Need ability to view track created and executed Zings based on template they originated from

  • ZIN-117 - TECH-12099 - Categories on MMS messages apply, but are not showing

  • ZIN-521 - Add ID for divs containing images with messages

  • ZIN-623 - Roll Up Analytics not displaying collections correctly.

  • ZIN-54 - TECH-12987 Services without feature in MC able to work with disabled features using API requests

  • ZIN-620 - Quore Integration Connected/Disconnected improvement

  • ZIN-237 - API. Bulk update and Bulk delete calendar events request doesn't work

  • ZIN-578 - Message goes unread trigger missed

Version 4.37.2 - May 14, 2020

Bug fixes

  • ZIN-413- Password resets not working

  • ZIN-76-TECH-12931- Link sent via TripAdvisor Integration does not shorten.

Version 4.37.1 - May 12, 2020

Bug fixes and small feature improvements

  • ZIN-68-TECH-13407 - Status and Room Cleared when Opera Record does not contain Status and Room fields

  • ZIN-69-TECH-12845 - "Unblock outbound messages" zing action doesn't work for Bandwidth service

  • ZIN-81-TECH-12880 - MindBody Last Data Received inaccurate
    ZIN-104-TECH-13386 - Maintain URL after authenticating and logging into single

  • ZIN-275-In-product guardrail: "Auto opt-out words" should prompt error message when used in keyword zing trigger

  • ZIN-277-Remove Unread filter from Closed tab

  • ZIN-279-Wants the title "Miss" as an option for contacts

  • ZIN-145-TECH-13392 Hide "Message goes unread" escalation trigger for new Zings

Version 4.37.0 - April 13, 2020

Colo Merge

Version 4.36.0 - April 6, 2020

WhatsApp Pilot + P1/bug fixes

  • TECH-12365 - Add WhatsApp as a channel - currently in pilot! 🎉

  • TECH-13601 - Supporting per phone number credentials: this feature allows customers to use the same phone number for both WhatsApp and SMS

  • TECH-12918 - CI/Co Dates are not removed when canceled reservation status is received.

  • TECH-13732 - Standard Users with Manage Users permission are unable to add user

  • TECH-13744 - Conversation Not Responded Trigger does not work for services with Bandwidth Channels

  • TECH-7331 - Zing missing option to save contact email address channel

  • TECH-12236 - Forbidden entity

  • TECH-12480 - API v2. Update calendar event type removed default status for type

  • TECH-12698 - Unable to delete Old UI users from MC

  • TECH-13726 - Twilio: contact group with 'boolean is yes' condition not working

Version 4.35.7 - April 1, 2020

  • TECH-13710 - Unable to load escalation ZingsNathan Jovin

  • TECH-13724 - update zingle logo to new Medallia Medallia Concierge logo style

  • TECH-13731 - Sending SMS with Zapier fails

Version 4.35.6 - March 31, 2020

  • TECH-13719 - Users unable to reset password, email link does not work

  • TECH-7493 - Conversation detail (Middle) panel is not displayed reassignment

  • TECH-12939 - Event Time not being sent in Zing

  • TECH-13005 - Add option to use "Phone Number" as unique identifier in HotSOS Integration

  • TECH-13026 - Event detail msg incorrect after assigning contact > sending them msg

  • TECH-13327 - Set wootric:false in Segment for any users with medallia.com email addresses

  • TECH-12200 - If no conversations are assigned to a team, when deleting a team from Admin Settings, system shouldn't prompt user to reassign conversations

  • TECH-12859 - Server Error when trying to Export Msgs Delivery Report

Version 4.35.5 - March 26, 2020

  • TECH-9976 - Many Emojis display code, not working

  • TECH-13262 - Anonymous event sent to segment when user logs out

  • TECH-13343 - Add MC service setting to control inbound message processing

  • TECH-13657 - Unit tests for tech-debt pull request

Version 4.35.4 - March 25, 2020

  • TECH-12560 - Track Salesforce segment events

  • TECH-13704 - 'Delete Contact' workflow action does not work (Twilio services)

  • TECH-13705 - Contacts not removed from segment when segment conditions changed

Version 4.35.3 - March 23, 2020

  • TECH-9394 - Create Contact with Invalid Email Returns 500 and Creates Empty Contact

  • TECH-12202 - When in zing, if zing gets turned off, "stop zing" does not work

  • TECH-12699 - white screen when accessing rollup analytics page

  • TECH-12775 - Unable to Delete Billing recipient email

  • TECH-13008 - hide live training menu option

  • TECH-13277 - Zuora - Admin Sync not working

  • TECH-12474 - Zing step condition 'day of week' doesn't account for service timezone

  • TECH-12932 - Unable to edit "New Contacts" segment, results in console error

  • TECH-13432 - Add a 'retry' when Firebase returns a 503

  • TECH-13700 - v1 API: Contact filter by label doesn't return any results

Version 4.35.2 - March 18, 2020

  • TECH-12967 - Zing email action issues in BW Services

  • TECH-13387 - Survey Rating triggers incorrect Action - Hardrock SD

  • TECH-13531 - Reg. Zing not capturing/updating fast enough for Webchat users

Version 4.35.1 - March 18, 2020

  • TECH-13681 - Redirect page for Android SSO

Version 4.35.0 - ElasticSearch 7 Upgrade 🎁🥂 - March 13, 2020

The upgrade and re-architecting of our ElasticSearch system carries several advantages including improved performance, reduced cost, and better isolation in the event of failures and downtime. This was the largest part of phase one of Medallia Concierge Medallia COLO integration and now all of our existing customers get the same benefits.

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