Check this document to stay up to date with recent releases. Note that larger feature releases will also be covered in Release Readiness and with additional content/collateral.
Version 24ZCR4.0 (Jun 10, 2024) - Security enhancements
Security enhancements
A few general bug fixes
Support for importing WhatsApp contacts and SMS contacts to the same Org
Version 24ZCR3.0 (May 13, 2024) - Password security enhancements
Password security enhancements
A few general bug fixes
Updated message on login page for users who can auth but don't have permissions to any services.
Version 24ZCR2.0 (Apr 10, 2024) - Password security enhancements
Password security enhancements
A few general bug fixes
Version 24ZCR1.0 (Mar 12, 2024) - Bug Fixes
Work related to supporting Unified Inbox feature.
A few general bug fixes
Password complexity enhancements
Version 23ZCR10.0 (Jan 18, 2024) - Unified Inbox
Work related to supporting Unified Inbox feature.
A few general bug fixes
Version 23ZCR9.0 (Dec 7, 2023) - Unified Inbox
Work related to supporting Unified Inbox feature.
A few general bug fixes
Version 23ZCR8.0 (Oct 26, 2023) - Skytouch Integration Updates
Work related to supporting Skytouch integration.
A few general bug fixes
Version 23ZCR7.0 (Sep 13, 2023) - OHIP & Skytouch Integrations
Work related to supporting OHIP and Skytouch integrations.
A few general bug fixes
Version 23ZCR6.0 - Scheduled Messages
Replaced "delayed messages" with Scheduled Messages, allowing customers to send replies and bulk messages at a specific date and time in the future.
Bug fixes related to phone number masking
A few general bug fixes
Version 23ZCR4.0 (Apr 11, 2023) - Bug Fixes
Version 22ZCR5.0 - Medallia Integration - Survey Support
Send Medallia Concierge survey results to MEC for analysis.
Filter Zing Actions/Segments by Channel
A few bug fixes
Version 22ZCR4.0 - SAML Updates
Allow automatic permission sync via SAML payload
A few bug fixes
Version 22ZCR3.0.3 - Hotfix for webhooks not sending requests
Version 22ZCR3.0.2 - Hotfixes
A few fixes for Infor and MEC integration
Version 22ZCR3.0 - Mentions 🎉
NEW FEATURE: Ability to mention teammates!
Fixed bug where contacts fail to delete properly
Fixed bug for Zing pulling incorrect Contact field for Zing msg
Fixed bug where contact export contains Field ID in Header
Update for WeChat v1.1 - update analytics “Message Delivery” report with channel events; update WeChat, WhatsApp, channel display + icons
Version 22ZCR2.0.1 - Hotfixes
A few frontend updates for bulk messaging limits
A fix for shortcode MMS
Version 22ZCR2.0 - Persistent Notifications & Zing Logging
MPC-5573 - 22ZCR2.0 Medallia Concierge CODB
MPC-5527 - Medallia Concierge WeChat v1.1
MPC-4720 - Persistent Notifications
MPC-4207 - Zing logging Phase 1
Version 22ZCR1.0 - WeChat
ZIN-3810 - Missing WeChat in Message volume in analytics
ZIN-3839 - Missing WeChat channel - unable to send messages
ZIN-3164 - [BE] Add WeChat configuration under Admin Settings > Channel
ZIN-3451 - [FE] Add WeChat configuration under Admin Settings > Channel
ZIN-3660 - Impersonate user does not receive emails with import results - it sent to Impersonated user
ZIN-3805 - Reply to is switched to default when sending a delayed message
Version 21ZCR6.0.1 - Hotfix
ZIN-3792 - orders linked to many email addresses causing 500 errors
ZIN-3794 - Soft-deleted roles showing up in MC & causing other problems
ZIN-3807 - EEQ-55363 - Contacts imported via SpringerMiller, StayNTouch Integrations have incorrect Reservation Dates
Version 21ZCR6.0 - Bugbox Release
MPC-5322 - Outbound Message Failed Webhook (service-level)
ZIN-3510 - Enable additional fields for Opera: Special Requests, VIP, Membership Level
ZIN-3021 - SpringerMiller logging for IN_MSG files
ZIN-3030, ZIN-3031 - Update Infor integration
ZIN-3015 - Update channel blocking system to support organization-level blocks
ZIN-3085 - Allow service-specific group message limits
ZIN-627 - Fix bulk actions for Contacts page - remove 1K limit
ZIN-3022 - Performance improvements for users with access to multiple services
Version 21ZCR5.02 - Hotfixes
ZIN-3449EEQ-49682 - Zings with time based condition fails to run
ZIN-3580EEQ-51349 - Unable to send messages to filtered contacts: Unhandled Error
ZIN-2954 - Update "Refresh conversations" button in MC to account for additional logic
Version 21ZCR5.0.1 - WhatsApp Hotfix
ZIN-2913 - EEQ-43472 - Inbound WhatsApp Messages fail for WA Channel
Version 21ZCR5 - MEC Integration v1 & bug fixes
ZIN-2967 - EEQ-44170 - Opera, StayNTouch, Zapier, MindBody Integration Issues
ZIN-2073 - [Medallia Concierge] Add Medallia as integration to Medallia Concierge integrations
ZIN-2757 - EEQ-42432 - Room number fails to auto-populate when Standard User forwards msg to HOtSOS
ZIN-2873 - EEQ-43176 - cdn Image URL appends to Shortcode MMS
Version 4.47.8 - Rollup analytics, SSO Fix
ZIN-3422 - Recipient URL fix
ZIN-3361 - Rollup Analytics not working for newer services
Version 4.47.7 - SSO/Org Fix
ZIN-3371 - Unable to add non-email SSO user to a service in the same SSO org
Version 4.47.6 - SSO Behavior Change
ZIN-3371 - Unable to add non-email SSO user to a service in the same SSO org
ZIN-3383 - Users can't be added to services
ZIN-3387 - When adding user to the different services (with and without SSO), different records are created
ZIN-3388 - It is impossible to create a user without an email in the service with SSO
Version 4.47.5 - SSO Bugfix
ZIN-3285 - EEQ-48326 - Server Error When adding User
ZIN-3298 - Objects on Admin settings page not updated after changes
ZIN-3300 - Inbox and Contacts page not updating after changes in channels or in contact details
ZIN-3333 - DEN2. SSO provider was deleted
ZIN-3334 - DEN2. Test users are not exist
ZIN-3336 - DEN2. Dashboard can't load data
ZIN-3352 - DEN2. User not able to login - redirect to 500 error page
ZIN-3353 - DEN2. API v2 requests return 403 errors
ZIN-3338 - DEN2. Regression. Import contacts to service return 500 errors
ZIN-3337 - DEN2. Regression. Infor integration microservice return 403
Version 4.47.4 - CSV Parsing Fix
ZIN-3280Organization SFTP/CSV import fails when not using comma
Version 4.47.3 - CSV Import Fixes
ZIN-3059 - API v2. Delete and disable import settings requests return 500 errors
ZIN-3241 - "Begin at row" setting for CSV import doesn't work with Org Imports
Version 4.47.2 - SSO Hotfix
ZIN-2929 - SSO Users still have Reset Password Option
ZIN-3229 - Inbox page doesn't have updates after incoming messages or changes in contacts/conversations
ZIN-3232 - Inbox page not loaded
ZIN-3242 - UI has perfomance/load issues
ZIN-2705 - In SSO Services, 'Can Manage Users' Standard Permission not available in Team Members page
ZIN-3228 - No sound and banner notification for incoming messages
ZIN-3230 - Updated contact fields remain previous state after switch on another contact
ZIN-3231 - Adding/updating/removing Medallia Concierge tags, fields, segments, event types, teams not updating Dashboard pages
ZIN-3236 - Group messages by tag and segment don't allowed
ZIN-3237 - Delay messages no updated left pane
ZIN-3238 - Group messages for selected contacts not updated Inbox left pane
ZIN-3227 - Console errors in Dashboard pages
Version 4.47.1 - Infor Hotfix
ZIN-2950 - Infor service not working
ZIN-2952 - Infor service not working -- infrastructure
Version 4.47.0 - Webhooks enhancements, date/time formatting
ZIN-2746 - Investigate inbox not loading
ZIN-2931 - Date-Time and Date fields can be deleted when used in Segments, in Zings, mapped in Integrations, and in templates
ZIN-2933 - Calendar event zing trigger doesn't work
ZIN-2946 - Webhooks is dispatching the ExecuteDelayedWebhookJob always
ZIN-2483 - First import via Email CSV fails when column header in different row
ZIN-2611 - Webhook event "Contact Opt-In Status Change" doesn't send requests
ZIN-2639 - EEQ-41197 - Zing error in workflow when sending from FB
ZIN-2916 - Remove events from the webhook when sending messages
ZIN-2917 - Webhook events are not sent when a contact is assigned/reassigned
ZIN-2918 - Webhook event does not appear when adding /removing a tag
ZIN-2924 - Bulk contact operations don't trigger Webhooks
ZIN-2932 - For incoming/outgoing message for unregistered phone numbers sent incorrect Webhook events
ZIN-2941 - Delete contact using API doesn't trigger Delete Contact webhook event
ZIN-731 - Extra status line in the email about import if the contact has not been imported
ZIN-1500 - allow for insertion of date/time as separate fields within send message to customer actions
ZIN-1796 - Webhook enhancements
ZIN-2593 - EEQ-41004 - Zapier: FatalThrowableError when using Trigger Zing Action
ZIN-2612 - Medallia Concierge send "Contact update" event instead "Contact delete event"
ZIN-2613 - "Contact delete" events don't have channels, fileds and conversation parameters
ZIN-2915 -Same id used for all Webhook URL inputs
ZIN-2922 - Permanently delete action doesn't trigger "contact delete" webhook
ZIN-2939 - For import contacts created "contact_updated" events
ZIN-2923 - Import contacts trigger unexpected Webhooks
Version 4.46.7 - SFDC Pilot Blockers, Data Retention, CSV Blockers
ZIN-2488 - [SFDC] When user selects "All Leads," integration pulls all leads AND contact information
ZIN-2528 - Make all required fields except "ID" editable (on Salesforce dropdown fields)
ZIN-2608 - Regression. SFDC can't be enabled on Org level
ZIN-2690 - Some CSV Files Cannot be Mapped and Imported
ZIN-2753 - Email channel can't be added to contacts
ZIN-2754 - Tag management return errors
ZIN-2762 - [Data Retention] Data retention doesn't run by timeout
ZIN-2812 - SFDC "Enable Integration" + "Sandbox Login" links don't work
ZIN-2858 - Actions with feeds close the middle pane and marked feed as closed
ZIN-2859 - Middle pane on Inbox page doesn't updated after incoming/outgoing messages
ZIN-2869 - Performance issues on QA server
ZIN-2872 - Messages were not deleted after Delete retention (message) timeout
ZIN-298 - Sporadic failed Elastic writes during inbound doctrine message processing
ZIN-2547 - update the MC button to only refresh open feeds
ZIN-2689 - Address field is not synchronizing
ZIN-2759 - [Data Retention] "Delete messages" checkbox has On status by default
ZIN-2781- [Data Retention] Checkbox default state for new services
ZIN-2876 - Some imported contacts were not deleted
ZIN-1154 - [Data retention] Add service settings for data retention & expose in MC
ZIN-1155 - [Data retention] Create queue job to purge contacts & messages
ZIN-2761 - [Data Retention] Delete contact only option is available
ZIN-2782 - [Data retention] "Delete Contacts" toggle doesn't work as expected when Delete Messages" toggle turned off
ZIN-2860 - [Data retention] Events should be deleted from Elastic
ZIN-2865 - [Data retention] Export conversation able to load deleted messages
ZIN-2870- [Data retention] Errors in logs when deleting events (messages)
ZIN-2871 - [Data retention] After deleting messages, conversation counters are not updated
ZIN-2875 - [Data retention] The script is launched for all services, all dependencies on the connection of the Data retention functionality
ZIN-2688 - Phone field is not displayed on the side of the zingle
ZIN-2760 - [Data Retention] Validation doesn't have return errors just disable checkboxes for
Version 4.46.6 -- Hotfix-2585: iOS Notifications not working
ZIN-2585EEQ-40930 - iOS app notifications not working
Version 4.46.6 - Customer blockers
ZIN-2487 - Update HotSOS config so user can select contact field for "Room"
ZIN-2695 - Opera integration is broken if HotSOS config was updated
ZIN-2432 - Restrictions needs on Standard Users W/ Manage Teams
ZIN-2694 - Service with changed field still use default Room field for forwarding messages
ZIN-2741 - [DEN] Forward to HotSOS return 500 error
Version 4.46.5 - Customer blockers
ZIN-2363 - [Quore] List both ROOM and AREA
ZIN-2514 - Custom webchat name not displayed when setting is enabled
ZIN-2152 - Pipe delimited files for CSV only work for Org integration
ZIN-2362 - [Quore] List room numbers in alpha-numeric order
Version 4.46.4 - MC Refresh / shortening URL
ZIN-2560 - Update MC button to only refresh open conversations
ZIN-2584 - Regression. Shortening the URL return error page
Version 4.46.3 - HotSOS Blocker
ZIN-2109 - Service 15617, HotSOS Contacts imported with wrong Phone Number
ZIN-2516 - Medallia Concierge ignored phone number from no ExtendedAttributes part
Version 4.46.2 - Colo Merge, maintenance release
ZIN-248 - 2API. Contact privacy doesn't work for API requests
ZIN-1995 - Colo Branch Cleanup
ZIN-2178 - Merge in COLO updates
Version 4.46.1 - P1 hotfixes
ZIN-2430 - Creation new contact with Message return errors
ZIN-2431 - Opera integration doesn't work
ZIN-298 - Sporadic failed Elastic writes during inbound doctrine message processing
ZIN-2220 - Sound notifications pop up/sound triggering twice for single msg
ZIN-2338 - WebChat User Name Not Displayed
ZIN-2353 - Zing Time Conditions fail after midnight GMT
ZIN-112 - TECH-13743 Console Error when scrolling contacts page
ZIN-1079 - [HIPAA Impersonation] MC update: disable impersonation of HIPAA user from user list
ZIN-1976 - Entity manager closed notifications
Version 4.46.0 - Salesforce
Salesforce FAQs - updated functionality includes pulling Leads, Contacts, and Custom objects (using custom SOQL query). Additional functionality available for choosing object/conversation sync timing.
Version 4.45.4 - bug fixes
ZIN-2090 - [Olo] Zing filters not working properly - add temp logging to capture payloads
ZIN-2125 - Server error when updating CC Payment in Web app
ZIN-2179 - Add support for etech.medallia.com domain for staff
Version 4.45.2 - bug fixes
ZIN-2148 - Facebook Inbound Message error
ZIN-2149 - Email CSV FIles not processed for some Services
ZIN-1863 - Forward to service doesn't work
Version 4.45.1 - Olo bug fix logging
ZIN-2090 - [Olo] Zing filters not working properly - add temp logging to capture payloads
Version 4.45.0 - WhatsApp Pre-Arrival Messages + integration enhancements and bug fixes
WhatsApp: Pre-Arrival Messages & 24-hour lock - search for "Pre-Arrival messages" and "24-hour auto lock." Also new details on WhatsApp message failures.
ZIN-1533 - Update WhatsApp to support sending first outbound with approved templated messages!
ZIN-2013 - Impala Mews - need to update cancellation request behavior
ZIN-2065 - Datetime values differ for Web and mobile Apps
ZIN-1204 - Springer Miller enhancement to include QTY of Children
Version 4.44.7 - MC SSO bug fix
ZIN-1986 - MC: Allow editing Auth Identity
Version 4.44.6 - contact export bug fix, additional enhancement for Priority Inbox
ZIN-1795 - Contact Exports returns incomplete files
ZIN-1674 - Allow for date/time fields to be inserted in the Contacts table view
Version 4.44.5 - some frontend enhancements
ZIN-1745 - Hide personal user access token from My Settings modal when user is impersonating
ZIN-1823 - hide WeChat channel from all users integrations page
Version 4.44.4 - enhancements and bug fixes for Priority Inbox, contact export, Orgs, and integration error tracking
ZIN-1760 - Add Typescript
ZIN-1763 - Changing a field to a date loses its content
ZIN-1938 - styling updates for Priority Inbox
ZIN-1942 - sorting selection option should only apply on a service by service basis.
ZIN-1324 - web-server: Handle org settings redirect
ZIN-1534 - Exports missing Emails
ZIN-1805 - These fields that are set in the zing are not sent in the message
ZIN-1949 - Datetime contact fields are formatted date strings instead of epoch time
ZIN-1118 - [MC] Ability to impersonate into Organizations
ZIN-1804 - Selected date, current or fixed, fly off when returning to the action zing
ZIN-1672. UI update: fix integrations buttons
ZIN-1706 - Send integration failures to Segment.com
Version 4.44.3 - a bug fix
ZIN-1336 - StayNTouch Database Error Processing Contact
Version 4.44.2 - some bug fixes for teams and MC SSO
ZIN-1509 - incorrect team member ordering in assignments menu (far left)
ZIN-1884 - MC: User import doesn't create SSO users
Version 4.44.1 - blocker bug fix
ZIN-1855 - Initial SFTP CSV File Upload Not Shown, Unable to Map Fields & Import File
Version 4.44.0 - Priority inbox support
ZIN-1549 - 2. Allow for setting a date/time contact field value to now within a zing action
ZIN-1550 - 1a [BACKEND] API support for sorting contact list
ZIN-1551 - 3a. [BACKEND] Allow for sorting the web inbox
ZIN-1646 - 3b. [Front end] Allow for sorting the web inbox
ZIN-1633 - 1b [Front end] Add new date & time field in admin section
Version 4.43.0 - Support for Org SFTP imports
ZIN-1707 - Update SFTP to be "org-aware"
ZIN-1710 - Add contact fields for organization api [phase 1]
Version 4.42.4 - some bug fixes for teams and MC SSO
ZIN-1734 - Static analysis clean up
ZIN-1735 - Fix to flush calls
ZIN-1681 - Impala/MEWS integration - Add logging to see why Cancellation Status is not updating
ZIN-1684 - QA || The list of items in the admin settings is not updated without refreshing the page
ZIN-1685 - Signup process can't be tested using test phone numbers
ZIN-1686 - QA || Team&Assign counters are broken for test services
ZIN-1800 - 500 Error Enabling SFTP Import + SpringerMiller Integrations
ZIN-1240 - dropdowns don't close when clicking elsewhere on page
ZIN-1367 - Oauth (Google) email validation never succeeding
ZIN-1660 - Updating contact fields type -> 500 error
Version 4.42.3 - Blocker bug fixes for Olo, Copilot Removal, FB Messenger
ZIN-1730 - 500 Error Removing CoPilot Feature
ZIN-1767 - FB page can't be connected
ZIN-1785 - Olo Zing Trigger filters are not working
Version 4.42.2 - HIPAA blocker bug fix
ZIN-1748 - Server error when attempting to send msgs from Service (HIPAA enabled Service)
Version 4.42.0 - Bug fix
ZIN-1761 - Bug fix related to org release from 4.42.0
Version 4.42.0 - Orgs architecture and updated API endpoints for importing into organizations/services + bug fixes
Note: Org architecture is the first part of this functionality that allows one data source (such as an API or Salesforce) to send data to multiple Medallia Concierge services. Additional functionality around service settings and hierarchy/permissions is not part of this release.
ZIN-1517 - Allow users to store mappings for organizations
ZIN-1723 - Columns in CSV Files Not Detected
ZIN-1732 - QA || Outgoing messages with attacments return errors
ZIN-1737 - QA || Email import cannot be enabled in admin settings
Version 4.41.2 - New CSV file format support: pipe-delimited files & bug fixes
ZIN-1617 - Support pipe delimited files
ZIN-1537 - Ghost Channel Mystery
ZIN-1709 - Allow for copy of personal user access token from My Settings modal
ZIN-1665 - TWLO Server Error for Optin Settings
ZIN-1609 - Issue Removing Co-Pilot Feature
Version 4.41.1 - Bug fixes and integration enhancements
ZIN-1569 - Olo triggers not saved properly with service templates
ZIN-1337 - StayNTouch Zing Trigger stuck in loop sending the same messages
ZIN-729 - Notification preferences: Add at-mention notification preferences
ZIN-1421 - Update socket to send the feed list data for mentions
ZIN-1403 - Opera OXI Direct Integration - Property Code Shortened
Version 4.41.0 - Olo Phase 2 (completed) and bug fixes
ZIN-1361 - New Delete Scheduled Zing Message Action allowing Zing Scheduled Reminder Messages to be deleted
ZIN-1381 - Do not allow deletion of any Zing when it is referenced by another Zing. (Zing dependency)
ZIN-1655 - Club Corps - Arizona Sands not auto-created in Medallia Concierge MC
Version 4.40.4 - Opera enhancements and bug fixes
ZIN-1518 - 500 Server Error sending HotSOS Order, service 14491
ZIN-1013 - Enable additional fields for Opera Direct Integration
Version 4.40.3 - P1 fixes
ZIN-1619 - [TW Old Flow]Inbound Messages forward to Printers Twice
ZIN-1620 - QA || Messages from non-existing contacts do not reach the service
ZIN-1621 - [TW Old Flow] Desktop & Sound Notifications not triggered
ZIN-1622 - Olo "time ready" is incorrect
Version 4.40.2 - New Zing Action: Schedule a Message
ZIN-1447 - User Notification Settings Cannot be Updated/Changed
ZIN-1511 - V2 API - Contact fields are not being created on post request
ZIN-727 - Trigger mobile/web push notification when at-mention event received from event-broker
ZIN-753 - Update socket badge sender to send mention badge count to users
ZIN-1202 - Update MBO integration to match contacts on "UniqueClientId"
ZIN-1360 - add zing action allowing a message to be scheduled
ZIN-1446 - Refactors to OAuth for Mobile Logins
ZIN-1462 - Group "Event" insertion fields
ZIN-1488 - Add unrecognized service support notifications
ZIN-736 - Create feature migrations
ZIN-1499 - Add Segment.com tracking event
Version 4.40.1 - More Mentions foundation work, HIPAA updates, plus bug fixes.
ZIN-1398 - Web chat contact name resets
ZIN-1512 - Fix article link for Olo integrations
ZIN-1288 - Add userUuid and serviceUuid as a custom claims in JWT
ZIN-425 - Fetch privilege-specific JWT on analytics access
ZIN-558 - Add privilege-filtering support to JWT API endpoint
ZIN-962 - send email when a user is mentioned and they have the email notification on
ZIN-1277 - Disable MMS/message attachments for HIPAA services
ZIN-1432 - Fix bugs in twilio validator
ZIN-1446 - Refactors to OAuth for Mobile Logins
Version 4.40.0 - New Olo Integration, new Olo Event Zing Trigger, international MMS workaround, plus bug fixes
ZIN-1356 - New Olo Event Zing Trigger
ZIN-1131 - not seeing trial metrics added to Segment
ZIN-1265 - international MMS workaround
ZIN-1347 - Create services endpoint for receiving data from Olo
ZIN-1355 - Hide Olo-related Zing triggers if service does not have Olo feature
ZIN-728 - Notification preferences API: Add support for at-mention notification settings
ZIN-975 - [BULK U/D] Refactor BulkSetContactFieldValue to use doctrine
ZIN-976 - [BATCH U/D] Refactor BulkDeleteContactsPermanently action to use Doctrine
ZIN-1064 - New message notification but no feed shown
ZIN-1325 (Previously ZIN-722) - Add at-mention filtering support to v1 contacts API
ZIN-1349 - Add Olo to Admin Settings
ZIN-1344 - Create service feature for Olo
Version 4.39.5 - Foundational code changes for @ Mentions, bug fixes, improvements to contact bulk actions
ZIN-1286 - Show last feed note in feed list
ZIN-1287 - Migrate "add internal note" endpoint to API v2
ZIN-567 - update text and remove inline styling + don't allow to proceed with invalid keywords
ZIN-973 - [BULK U/D] Refactor the BulkApplyLabels action to use Doctrine
ZIN-1281 - Determine why some Zings log a 'failed to resume'
ZIN-1378 - Add unit tests around trial signup segment.io behavior
ZIN-1400 - Change Twilio response codes 204 -> 200
ZIN-1405 - "Phone Number" unique identifier HotSOS setting not working after phone number change
ZIN-1413 - Notification updation -> 400 error
Version 4.34.5 - CSV download fix
ZIN-1393 - Server Errors when attempting to download Sample CSV
Version 4.39.4 - Lots of bug fixes, HIPAA improvements
ZIN-1369 - "trial signup" Segment event no longer being sent when a customer signs up for a trial
ZIN-1375 - Zapier: FatalThrowableError when using Apply Tag Action
ZIN-1379 - Registration Does not Trigger for Web Chat, Facebook
ZIN-1388 - Group Messages not working
ZIN-1234 - Channels not reassigned for Smooch contacts
ZIN-302 - Some emojis not working
ZIN-844 - Add HIPAA flag to analytics tables
ZIN-972 - [BATCH U/D] Refactor export_contacts bulk action to use Doctrine
Version 4.39.3 - New timezones for Spain, improved SSO support, bug fixes
ZIN-1067 - SSO: Add oAuth grant support (customer commit)
ZIN-1158 - Add Time Zones in Admin Settings for Spain
ZIN-401 - Search not working for Teams?
ZIN-1243 - Events don't work when filtering Opt-In Status
ZIN-1157 - "Conversation Status Tab Selected" Segment event should not be called when loading the inbox
ZIN-1165 - Research spike - Address Twilio response errors
Version 4.39.2 - Swaps out Wootric NPS surveys for Medallia digital, bug fixes
ZIN-1328 - "New conversation not responded to Trigger" firing for closed feeds
ZIN-986 - API V1 Available Phone Numbers Query part of the number -> 500 error
ZIN-1121 - send nps score submit as Segment track
ZIN-1168 - Recurring duplicate key errors on channels table for inbound chat messages
ZIN-1205 - Research: Stop Segment group calls from occurring each contact import
ZIN-1249 - Improve logging when Zing resume fails
Version 4.39.1 - SpringerMiller enhancements, re-add trial signup with stricter user validation, bug fixes
ZIN-1057 - Springer Miller Integration Enhancement
ZIN-1289 - CLONE - TECH-13389 RetrieveEmailAvatar isn't being called for Doctrine channel updates
ZIN-1098 - Error logged when deleting contacts
ZIN-1163 - Fix ClearsUserAccountsCacheTrait
ZIN-1280 - Additional trial signup validation
Version 4.39.0 - Infor HMS Integration, final HIPAA work, and small bug fixes
ZIN-1071 - Infor Deployment [Customer Commit]
ZIN-1235 - Team details page crashed if user type any letter in username input
ZIN-301 - Vertically scroll slider disappeared
ZIN-769 - Session timeout changes
ZIN-1097 - Error logged when changing passwords
ZIN-1129 - Update unknown oauth user discovery
ZIN-1136 - [HIPAA Impersonation] Send track to Segment when a user grants access
ZIN-1166 - Track down channel getType() errors
ZIN-1250 - QA || Errors of actions in the admin settings
ZIN-1251 - HIPAA: Errors on inbound phone calls
ZIN-1259 - HIPAA trackers "StaffPrivilegeAdded" It is not specified which user was given privileges
ZIN-1261 - HIPAA trackers "ContactViewed" Problems
Version 4.38.13 - New StayNTouch Event Received Zing Trigger, bug fixes, more HIPAA work
ZIN-1058 - New Zing Trigger - "StayNTouch Event Received"
ZIN-1206 - Contacts tab fails to load contact tables if Columns are selected
ZIN-1069 - Zings, analytics, Admin settings not seen for Admin users on ID 16914
ZIN-822 - [Staff Account Audit] Update staff/internal assignment checks
Version 4.38.12 - Integration bug fixes, more HIPAA foundation efforts, and work that allows international MMS for copilot accounts
ZIN-1169 - Allow international MMS if a service has the copilot feature
ZIN-1148 - Intercom Contacts linked to Many Services/Companies
ZIN-1160 - "Export" button missing from all analytics metrics
ZIN-1170 - Siteminder Authentication Error
ZIN-1185 - Service 11066, Records from HotSOS API Missing
ZIN-819 - [Staff Account Audit] Add more user management capability to MC
ZIN-1072 - [HIPAA Impersonation] Allow direct URL to Account Access tab within My Settings
ZIN-1074 - [HIPAA Impersonation] Build and send e-mail for Allow HIPAA Access
ZIN-1077 - [HIPAA Impersonation] FE work for modal impersonation approval & revocation
ZIN-1078 - [HIPAA Impersonation] MC update: disable impersonation of HIPAA service in service list
ZIN-1080 - [HIPAA Impersonation] MC update: for HIPAA users show 'request impersonation' in action menu instead of 'impersonate'
ZIN-1100 - Open & unresponded feeds not removed on contact/feed deletion
ZIN-1123 - Populate 'users' table with 'last nps survey' date
ZIN-1156 - remove code that calls Segment group event on inbox load
Version 4.38.11 - MC Improvements for HIPAA compliance, MindBody "Last Visit" update, SSO / PW management in MC, and some bug fixes
ZIN-1046 - Add "Last Visit" field to MBO integration
ZIN-1056 - Siteminder integration with RDP - Pull additional fields
ZIN-1104 - Bulk Actions + Exports issue when filtering Single Options Contact Fields
ZIN-1002 - Search not loading results
ZIN-997 - Check Twilio signature on all webhook requests
ZIN-814 - [Staff Account Audit] Add 'identities' tab to MC
ZIN-1066 - Prevent contact exports for HIPAA services
ZIN-1076 - [HIPAA Impersonation] Updating impersonation system to check for HIPAA user status
ZIN-1106 - remove old segment track calls
ZIN-1129 - Update unknown OAuth user discovery
Version 4.38.10 - More HIPAA magic and some bug fixes
ZIN-800- Server Error when trying to import Users in MC
ZIN-1083 - Can't create staff users in MC
ZIN-1107 - Sign Up Issues
ZIN-816 - [Staff Account Audit] Limit internal users to @medallia.com emails
ZIN-830 - Create HIPAA service feature
ZIN-1073 - [HIPAA Impersonation] API to grant and revoke access to HIPAA users
ZIN-1075 - [HIPAA Impersonation] Send audit log to HIPAA logging service
Version 4.38.9 - More HIPAA foundation work, some bug fixes
ZIN-1087 - [TW New Flow + BW Numbers] Inbound Messages Not Processed if Printer Forwarding Exists
ZIN-1089 - CSV email import, mapping not saving
ZIN-1093 - Opera SMS gateway not allowing HTTP requests
ZIN-1096 - Range not set on new survey questions
ZIN-881 - Add 'Enable View' for Zings Builder
ZIN-827 - Security audit logging Phase 2
ZIN-902 - Add assign_contact action to the React megacomponent
ZIN-903 - Add block_outbound_messages action to the React megacomponent
ZIN-904 - Add unblock_outbound_messages action to the React megacomponent
ZIN-905 - Add contact_delete action to the React megacomponent
ZIN-906 - Add contact_field_value_remove action to the React megacomponent
ZIN-907 - Add contact_field_value_set action to the React megacomponent
ZIN-908 - Add feed_close action to the React megacomponent
ZIN-909 - Add feed_mark_read action to the React megacomponent
ZIN-911 - Add feed_open action to the React megacomponent
ZIN-912 - Add forward_to_service action to the React megacomponent
ZIN-921 - Add phone_call_hangup action to the React megacomponent
ZIN-1090 - Fix error when ReplyWaitSurveyAction happens during blackout period
ZIN-1091 - add additional 2 user traits to be sent with each existing "identify" segment call
Version 4.38.8 - HIPAA foundation work, Bug Fixes
ZIN-632 - Tag deletion failing
ZIN-874- Delay part missed for all actions except messages
ZIN-1002 - Search not loading results.
ZIN-782 - Zings Builder Page React Conversion
ZIN-877 - Add 'List View' to Zings Builder
ZIN-879 - Add 'Success View' to Zings Builder
ZIN-880 - Add 'Name/Save' View to Zings Builder
ZIN-785 - Convert first_message trigger from Angular to React
ZIN-786 - Create URL redirect for React Zings Builder pages
ZIN-787- Convert send_sms action from Angular to React
ZIN-828 - Contact data audit logging
ZIN-842 - Integrate event broker service into the monolith
ZIN-917 - Add label_apply action to the React megacomponent
ZIN-940 - Convert keyword trigger to React
ZIN-968 - Security Audit Logging Phase 1
Version 4.38.7 - Bug Fixes
ZIN-898 - Registration Zings fail to trigger
ZIN-988 - New Contact Pane in Zings Page Broken
ZIN-575 - Add endpoint for LMS room-ready notifications
ZIN-1015 - allow bulk updates when at least one filter is applied, even if the user is on "All Contacts"
Version 4.38.6 - Contact Bulk Update changes and Bug Fixes
ZIN-985 - Segment based on NO contact field, includes all contacts
ZIN-998 - Initial Invite Link Fails
ZIN-937 - Issues With Accounts not Showing on Mobile app
ZIN-154 - Update bulk action capabilities on Contacts Page
ZIN-538 - Errors syncing Quore service requests
ZIN-990 - Improve responses when Impala signature validation fails
Version 4.38.5 - Bug Fixes
ZIN-637 - "New unread" Zing notifications lack sound on mobile
ZIN-257 - Data in Zip files from "Contacts Created" Analytic report missing file extension
ZIN-544 - Mindbody integration not importing all data consistently
ZIN-795 - Bulk Actions & Scheduled Zings don't fire for Segments based on true/false contact fields
Version 4.38.4 - Bug Fixes
ZIN-956 - [Twilio - New Flow] Messages not forwarded to Printers
ZIN-957 - [Twilio - New Flow] Keyword Zing Messages not Sent
ZIN-795 - Bulk Actions & Scheduled Zings don't fire for Segments based on true/false contact fields
Version 4.38.3 - Bug Fixes
ZIN-875 - MindBody integration first & last names are getting deleted
ZIN-901 - Some users unable to reset PW - The reset token you used looks invalid
ZIN-892 - Add ID's to elements containing loading class for results list
ZIN-631 - Add environment-configurable debug-logging to ElasticSearch
Version 4.38.2 - Bug Fixes
ZIN-875 - MindBody integration first & last names are getting deleted
ZIN-872 - Actions based on surveys answers do not work
Version 4.38.1 - Bug Fixes
ZIN-59 - TECH-13289 - Check if contact field is used in Segments, Zings, or any Integrations mapping
ZIN-779 - Faux outbound messages are not being sent from testing service
ZIN-865 - Trial violation checks fail
Version 4.38.0 - June 22, 2020
Impala Integration & NPS/CSAT 🎉
ZIN-358 - Impala Integration
ZIN-140 - TECH-13282 - Add NPS survey type
ZIN-141 - TECH-13350 - Add CSAT survey type
ZIN-153 - Require additional confirmation when the existing field type is changed
ZIN-676 - Password Reset Fails for Some Users
ZIN-716- Service 14545, 500 Error Adding CoPilot Feature
ZIN-328 - Individual Users not listed in zing Assignment action
ZIN-204 - Internal dunning notice doesn't send when too many accounts are late
ZIN-356 - Add response rate tracking to Redshift analytics DB
ZIN-665 - Zuora sync: Feature quantities don't exclude 'removed' plans
ZIN-733 - QA || Intent trigger doesn't work
ZIN-739 - Can't update fields to null value
Version 4.37.8 - June 10, 2020
Bug fixes & small feature improvements
ZIN-741 - New User (created by Zuora sync) unable to create a password
ZIN-681 - Zuora sync failing with Doctrine error
ZIN-79 - TECH-13029 - Certain Tags in services when clicked from "Tags" Admin settings page, not responsive, console errorJ
ZIN-152 - Error handling for invalid WhatsApp phone numbers in Admin config
ZIN-659 - Free trial readiness
Version 4.37.7 - June 8, 2020
P1 fix
ZIN-419 - When Impersonating, Export Message Detail report is sent to the customer, not staff user
Version 4.37.6 - June 8, 2020
Bug fixes & small feature improvements
ZIN-721 - Inbound messages not displayed in convo inbox
ZIN-718 - AppliedTagEvent doesn't accept null user
ZIN-719 - Error when processing phone call with 'outbound-api' source
--
Version 4.37.5 - June 2, 2020
Bug fixes & small feature improvements
ZIN-645 - Status Field not Updated for StaynTouch Services
ZIN-48 - TECH-13398 - add service_id as an attribute for all segment track calls
ZIN-103403 - Error on logs page for standard user
ZIN-550 - Fix Twilio "Document Parse Failure" errors
--
Version 4.37.4 - June 1, 2020
Bug fixes & small feature improvements
ZIN-545. - Twilio CoPilot Service is not Provisioned
ZIN-225 - Conversation List Shows Deleted Message
ZIN-615 - Link sent via TripAdvisor integration does not shorten.
ZIN-714 - update the click_action property in the notification payload on the back end
ZIN-278 - Ability to remove profile photo
Version 4.37.3 - May 21, 2020
Bug fixes & small feature improvements
ZIN-83 - TECH-12782 - Can't export many contacts
ZIN-105 - Need ability to view track created and executed Zings based on template they originated from
ZIN-117 - TECH-12099 - Categories on MMS messages apply, but are not showing
ZIN-521 - Add ID for divs containing images with messages
ZIN-623 - Roll Up Analytics not displaying collections correctly.
ZIN-54 - TECH-12987 Services without feature in MC able to work with disabled features using API requests
ZIN-620 - Quore Integration Connected/Disconnected improvement
ZIN-237 - API. Bulk update and Bulk delete calendar events request doesn't work
ZIN-578 - Message goes unread trigger missed
Version 4.37.2 - May 14, 2020
Bug fixes
ZIN-413- Password resets not working
ZIN-76-TECH-12931- Link sent via TripAdvisor Integration does not shorten.
Version 4.37.1 - May 12, 2020
Bug fixes and small feature improvements
ZIN-68-TECH-13407 - Status and Room Cleared when Opera Record does not contain Status and Room fields
ZIN-69-TECH-12845 - "Unblock outbound messages" zing action doesn't work for Bandwidth service
ZIN-81-TECH-12880 - MindBody Last Data Received inaccurate
ZIN-104-TECH-13386 - Maintain URL after authenticating and logging into singleZIN-275-In-product guardrail: "Auto opt-out words" should prompt error message when used in keyword zing trigger
ZIN-277-Remove Unread filter from Closed tab
ZIN-279-Wants the title "Miss" as an option for contacts
ZIN-145-TECH-13392 Hide "Message goes unread" escalation trigger for new Zings
Version 4.37.0 - April 13, 2020
Colo Merge
Version 4.36.0 - April 6, 2020
WhatsApp Pilot + P1/bug fixes
TECH-12365 - Add WhatsApp as a channel - currently in pilot! 🎉
TECH-13601 - Supporting per phone number credentials: this feature allows customers to use the same phone number for both WhatsApp and SMS
TECH-12918 - CI/Co Dates are not removed when canceled reservation status is received.
TECH-13732 - Standard Users with Manage Users permission are unable to add user
TECH-13744 - Conversation Not Responded Trigger does not work for services with Bandwidth Channels
TECH-7331 - Zing missing option to save contact email address channel
TECH-12236 - Forbidden entity
TECH-12480 - API v2. Update calendar event type removed default status for type
TECH-12698 - Unable to delete Old UI users from MC
TECH-13726 - Twilio: contact group with 'boolean is yes' condition not working
Version 4.35.7 - April 1, 2020
TECH-13710 - Unable to load escalation ZingsNathan Jovin
TECH-13724 - update zingle logo to new Medallia Medallia Concierge logo style
TECH-13731 - Sending SMS with Zapier fails
Version 4.35.6 - March 31, 2020
TECH-13719 - Users unable to reset password, email link does not work
TECH-7493 - Conversation detail (Middle) panel is not displayed reassignment
TECH-12939 - Event Time not being sent in Zing
TECH-13005 - Add option to use "Phone Number" as unique identifier in HotSOS Integration
TECH-13026 - Event detail msg incorrect after assigning contact > sending them msg
TECH-13327 - Set wootric:false in Segment for any users with medallia.com email addresses
TECH-12200 - If no conversations are assigned to a team, when deleting a team from Admin Settings, system shouldn't prompt user to reassign conversations
TECH-12859 - Server Error when trying to Export Msgs Delivery Report
Version 4.35.5 - March 26, 2020
TECH-9976 - Many Emojis display code, not working
TECH-13262 - Anonymous event sent to segment when user logs out
TECH-13343 - Add MC service setting to control inbound message processing
TECH-13657 - Unit tests for tech-debt pull request
Version 4.35.4 - March 25, 2020
TECH-12560 - Track Salesforce segment events
TECH-13704 - 'Delete Contact' workflow action does not work (Twilio services)
TECH-13705 - Contacts not removed from segment when segment conditions changed
Version 4.35.3 - March 23, 2020
TECH-9394 - Create Contact with Invalid Email Returns 500 and Creates Empty Contact
TECH-12202 - When in zing, if zing gets turned off, "stop zing" does not work
TECH-12699 - white screen when accessing rollup analytics page
TECH-12775 - Unable to Delete Billing recipient email
TECH-13008 - hide live training menu option
TECH-13277 - Zuora - Admin Sync not working
TECH-12474 - Zing step condition 'day of week' doesn't account for service timezone
TECH-12932 - Unable to edit "New Contacts" segment, results in console error
TECH-13432 - Add a 'retry' when Firebase returns a 503
TECH-13700 - v1 API: Contact filter by label doesn't return any results
Version 4.35.2 - March 18, 2020
TECH-12967 - Zing email action issues in BW Services
TECH-13387 - Survey Rating triggers incorrect Action - Hardrock SD
TECH-13531 - Reg. Zing not capturing/updating fast enough for Webchat users
Version 4.35.1 - March 18, 2020
TECH-13681 - Redirect page for Android SSO
Version 4.35.0 - ElasticSearch 7 Upgrade 🎁🥂 - March 13, 2020
The upgrade and re-architecting of our ElasticSearch system carries several advantages including improved performance, reduced cost, and better isolation in the event of failures and downtime. This was the largest part of phase one of Medallia Concierge Medallia COLO integration and now all of our existing customers get the same benefits.