This article describes the default Medallia Concierge data retention policy. Custom data retention policies are available; please contact your Success or Account Manager if you have questions.
📢 Important: If you already have data retention terms with Medallia Concierge, this article does not apply to you, and your data will be retained per your agreement.
Default data retention details
Contacts & Feeds: 2 years
Messages: 2 years
Contacts
Dates for Contacts are defined by the date of the most recent inbound or outbound message or attributes last updated. In other words, even if a Contact was created 10 years ago, if they've been updated or have active messaging within 2 years, they will remain.
Messages
Messages older than two years will be deleted. (even for active contacts)
Even though this data will be deleted from the application database, data will remain within the Analytics database for aggregate reporting.
Canceled customer Accounts and related Services will be retained for 60 days after the cancellation date. During this time, customers can request data export or re-activation of the service to retrieve Contact and Message data. After 60 days, all data will be permanently deleted, except when the contract dictates a different timeline.