Welcome to Medallia Concierge! Let's get you started with your new subscription. To access the inbox for the first time, go to your email and look for a message from Medallia Concierge inviting you to the service. Select Join your team to set up credentials.
Important note: Google Chrome is the preferred browser for Medallia Concierge, be sure to access the inbox from a supported internet browser for best results.
Now that you're in, we recommend incorporating the following features to ensure that you’re using the software to its fullest potential:
Upload Contacts - If you can export your contacts to an excel sheet, you can upload them into Medallia Concierge.
Group Messaging - Learn about sending messages to groups of contacts.
Autoresponder - Set your hours of operation so your contacts know when to message you.
Add Users - Share the workload, give your team access to the system.
Templates - No need to type it out when you can point and click! Make things easier for yourself and your team with Templates.
Escalation Zing - Monitor responsiveness of the team with set email alerts of unresponded messages in Medallia Concierge with Escalation Zings.
