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Retail Configuration Overview - Personal Shoppers
Retail Configuration Overview - Personal Shoppers

Recommended platform setup to help power your Personal Shopper experience

Updated over a year ago

Use Medallia Concierge as a connection to your customers with personalized, concierge level styling. Offer purchase recommendations and provide suggestions that your customers will come to appreciate!

KEY INTERACTIONS to think about:

  • Offer your customers insightful recommendations and personalized messages based on specific customer profile information.

  • Connect with your shoppers on a personal level. Tag your store associate or stylist to this contact profile to maintain ongoing communication and support.

  • Send motivational messages and top stylist picks for preferred styles and sizes. Give your customers the VIP service they deserve!

TEMPLATES to create to quickly answer FAQs:

  • Stylist Welcome Template

SEGMENTS to setup to help target your communication:

  • “Stylist Name” Segment

ZINGS to create to help automate your communication and processes:

  • Keyword “SHOP” Zing

  • Customer Feedback Zing

Want to see a step by step walkthrough of this and other Retail use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.

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