Use Medallia Concierge as a connection to your customers with personalized, concierge level styling. Offer purchase recommendations and provide suggestions that your customers will come to appreciate!
KEY INTERACTIONS to think about:
Offer your customers insightful recommendations and personalized messages based on specific customer profile information.
Connect with your shoppers on a personal level. Tag your store associate or stylist to this contact profile to maintain ongoing communication and support.
Send motivational messages and top stylist picks for preferred styles and sizes. Give your customers the VIP service they deserve!
TEMPLATES to create to quickly answer FAQs:
Stylist Welcome Template
SEGMENTS to setup to help target your communication:
“Stylist Name” Segment
ZINGS to create to help automate your communication and processes:
Keyword “SHOP” Zing
Customer Feedback Zing
Want to see a step by step walkthrough of this and other Retail use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.