Medallia Concierge can be a great tool for our Country Club customer when it comes to promoting club events by utilizing two-way communication! Medallia Concierge can help increase member attendance by sending event information, collecting RSVPs and follow up with event reminders.
Below is the recommended configuration to help you in tailoring your communication around club events and increasing attendance.
KEY INTERACTIONS to think about:
Promote your event with simple text or utilize MMS messaging to draw in your member base.
Send Event Reminders to all members or specific groups of members related to the event.
Utilize keyword zings to quickly respond to event or reservation inquiries.
Send surveys to members to gather feedback after a specific event attended.
TEMPLATES to create to help answer member FAQs:
Reservation Confirmation Template
Event Cancellation Policy Template
SEGMENTS to setup to help target your member communication:
Specific Event Attendee Segments
ZINGS to create to help automate your communication and processes:
Keyword “Reservations” Zing
Event Feedback Zing
Want to see a step by step walkthrough of this and other Country Club use cases? We've got you covered, check out the video section of our knowledge base for video tutorials.