Restricted SMS message types using Medallia Concierge
Medallia Concierge provides you with a platform to send and receive SMS messages to phone numbers around the world. However, Medallia Concierge may suspend or close your project if you violate our Acceptable Use Policy or Terms of Service.
Below is a list of highlights of what practices are not allowed when sending and receiving SMS messages using Medallia Concierge. Please note that the following restrictions apply to the owner of the Medallia Concierge project and to all users of your application.
Please note: these guidelines do not replace nor cover all prohibited activities as covered by the Medallia Concierge General Terms & Conditions, Medallia Concierge Acceptable Use Policy or full Medallia Concierge Terms of Service.
The following behaviors are not permitted on Medallia Concierge:
Sending unsolicited messages
No one likes SPAM. You should only send SMS messages to recipients who have opted in to your service and are expecting communication from you. Medallia Concierge actively monitors for this kind of activity and we may block the phone number or suspend your project if we receive complaints from your subscribers.
Sending mass marketing or bulk messaging using Medallia Concierge long code phone numbers
Mobile carriers do not allow marketing SMS messages, whether solicited or not, to be sent on long codes (10-digit numbers). Marketing messages may only be sent using shortcodes(special 5 or 6-digit numbers). If you're interested in a dedicated US short code please contact our sales team.
Mass marketing restrictions vary from country to country. Medallia Concierge does not support mass marketing on US or international phone numbers.
Sending harassing or abusive messages
Sending threats, unwanted messages and “SMS-bombing” – sending many messages to a single number without the recipient's permission – are not allowed on Medallia Concierge. You are responsible for ensuring that the users of your application do not send harassing or abusive messages.
Using Medallia Concierge numbers to provide emergency services, such as 911-types of communication
Inbound and outbound communications between emergency service providers and end users are explicitly not permitted on Medallia Concierge numbers. SMS notifications can be used to provide information during an emergency, but should not be used as a replacement for or a means to contacting actual emergency services.
It is acceptable to use Medallia Concierge to send notifications that do not directly impact life safety. For example, early warning alerts, safety advisories, event cancellations, etc. are allowed. We recommend building in redundancy for important applications and using Medallia Concierge's notifications in conjunction with other public warning systems like sirens, radio and TV broadcasts if applicable.
Engaging in fraud, phishing or sending of sensitive data
Medallia Concierge takes fraud and abuse very seriously. Report it here.
Sending messages with fraudulent information or phishing to request confidential information from subscribers is not allowed. It's also never a good idea to provide financial information or any other sensitive personal information to your customers over SMS.
Misrepresenting your identity (no spoofing)
Spoofing the SenderID or otherwise attempting to mislead message recipients as to who is sending the SMS message is not allowed. It's good business sense to identify your brand or name in each message you send. But it's not ok to identify yourself as another individual or business.
Sending messages with pornographic or objectionable images
Do not send pictures that promote or potentially further any illegal activity or violate any legal or federal legislations or are likely to cause offense to recipients. These include but are not limited to pornographic or objectionable images.