Whether you're a Daycare/Preschool or a College/University, Medallia Concierge can help you deliver important information to students and parents. Want to send cute pictures of kids through out the day? Need to quickly notify parents of emergency situations? Want to reduce time that it takes your staff to answer FAQs around admissions, financial aid or course schedules? We're here to show you how!
Below is our recommended starting configuration and platform setup for Educational Institutions who are new to the Medallia Concierge platform
KEY INTERACTIONS to think about:
New Student Registration
Application Tracking
Auto-response for after hours communication
CONTACT FIELDS to create to capture key attributes:
Application Status
Student Type (current, prospect)
TAGS that can be temporarily applied to individual contacts:
Graduate
Undergrad
Drop In (early education use case)
TEMPLATES to create to help standardize replies to FAQs:
Application Deadline
Office Hours / Contact Information
Financial Aid Resources/Information
SEGMENTS to create to help you with grouping your contacts by key attributes:
Application Status
Current Student
Prospective Student
ZINGS to create to automate your communication and processes:
Inbound Phone Call
5 minute Escalation Zing
Want to see a step by step walkthrough of this and other Education use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.