Overview
If you use V1 for your PMS, you can integrate with Medallia Concierge to automatically synchronize contact and reservation data with Medallia Concierge.
How to set up the integration
To get started, contact your Agilysys account representative to complete a statement of work for custom development. Here is a sample SOW.
The Agilysys team will then contact the Medallia Concierge Interface Specialist to coordinate the install.
The Medallia Concierge Interface Specialist will send the SFTP credentials to the Agilysys installation technician to connect the interface.
The SFTP setup instructions are available here.
Once Medallia Concierge receives the initial file, the process to import, map, and validate the information in Medallia Concierge will take approximately 2 to 3 business days.
That's it! You can begin importing reservation and contact data from V1 into Medallia Concierge.