Medallia Concierge

Hyatt Users: How to Add a New User

How to Login via using Hyatt Single Sign-On (SSO)

Hyatt Users: How to Login via Single Sign-On (SSO)

Leveraging the Anniversary Contact Field to segment and message contacts that share the same birthday month

Grouping Contacts by "Birthday Month"

Troubleshooting broken links or articles that don't appear to be accesible

"That page isn't here anymore" Error Message

Expected behavior when sending URLs to contacts

URL Shortening in Medallia Concierge

Acceptable formats when inputting or importing values into the phone number channel

Phone Number Format in Medallia Concierge

Quick reference for Opt-In statuses such as PENDING and UNKNOWN

Opt-In Status Table

Learn what features can be customized with Medallia Concierge's Web Chat

Medallia Concierge Chat Widget Customization

Configure Medallia Concierge with the ability to message your "Checked In" guests based off reservation status

Messaging Inhouse Guests

Message Delivery - Unknown Destination Handset

Channel Blocked Error Code

(#10) This person isn't available right now.

(#551) This person isn't available right now.

To' number is not a valid mobile number

The concatenated message body exceeds the 1600 character limit

Permission to send an SMS has not been enabled for the region indicated by the 'To' number

MMS has not been enabled for your account

The 'From' number has not been enabled for MMS messaging

Message Delivery - Queue overflow

Invalid Phone Number

Message Delivery - Message blocked

Limitations sending SMS messages to Indian mobile devices

Message Delivery - Unknown error

Message Delivery - Carrier violation

Restricted SMS message types using Medallia Concierge

Message Delivery - Unreachable Destination Handset

How Does Carrier Filtering Work?

Message Delivery - Landline or unreachable carrier

Understand how to use Excel and comma-separated values file formats can be used to upload your contacts into Medallia Concierge

What is a CSV?

How do I delete a message?

Choose how the software handles inbound phone calls to your provisioned Medallia Concierge phone number

Inbound Phone Call Replying and Forwarding

Can I create a group chat in Medallia Concierge?

Removing Tags and Segment from Admin Settings

Delete a Tag or Segment

Why does Medallia Concierge split long messages?

Why do texts to Medallia Concierge turn green?

View what attachments are supported in MMS (picture messaging)

Can I attach a PDF to a message?

Create a New Tag

See timestamped actions by users, Zings and contacts by toggling this view on

Show Detailed Events

Communicate to other Medallia Concierge team members by notating conversations

Internal Notes

How having keywords or Artificial Intelligence suggesting Zings may improve your customer experience

Zing Suggestion (Keyword & AI)

Download or print Medallia Concierge invoices

View & Export Invoices

Effectively communicate with any contact whose first language is not English utilizing Medallia Concierge's auto-translation feature

Auto-Translation

Set up your profile, add your accountant, General Manager, assistant, secretary or other secondary billing contacts into your service

Manage Billing Contacts

Medallia Concierge goes beyond SMS messaging, enable multiple channels of communication for each of the contacts that you're communicating with

Multi-Channel Communication

Merging Contacts

How do I import my contacts?

How read, unread and escalated messages are marked in your inbox

Blue dots vs Red dots

What's the difference between Segments and Tags?

How do I export a conversation

Filter your contacts by creating segments, identifiers that are auto-applied to contacts when the criteria is met

Segments

How do I see my sent messages?

Can I text internationally?

What are customer Opt Out words that are recognized by Medallia Concierge?

Let your customers text you from your website

How many messages can I send at one time?

Hyatt Mobile Login Process

Scheduled Messages

Emojis

Quick Reference

Find answers and get help from Intercom Support and Community Experts

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