Quick Reference

FAQs | How Tos

Jeremy Boatman avatar Nathan Jovin avatar Julie Gamboa avatar +1
58 articles in this collection
Written by Jeremy Boatman, Nathan Jovin, Julie Gamboa and 1 other

Grouping Contacts by "Birthday Month"

Leveraging the Anniversary Contact Field to segment and message contacts that share the same birthday month
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Written by Mitch Milner
Updated over a week ago

"That page isn't here anymore" Error Message

Troubleshooting broken links or articles that don't appear to be accesible
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Written by Mitch Milner
Updated over a week ago

URL Shortening in Zingle

Expected behavior when sending URLs to contacts
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Written by Mitch Milner
Updated over a week ago

Phone Number Format in Zingle

Acceptable formats when inputting or importing values into the phone number channel
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Written by Mitch Milner
Updated over a week ago

Opt-In Status Table

Quick reference for Opt-In statuses such as PENDING and UNKNOWN
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Written by Mitch Milner
Updated over a week ago

Zingle Chat Widget Customization

Learn what features can be customized with Zingle's Web Chat
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Written by Mitch Milner
Updated over a week ago

Message Delivery - Unknown Destination Handset

Error 30005
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Written by Mitch Milner
Updated over a week ago

Channel Blocked Error Code

Troubleshoot the Channel Blocked message
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Written by Mitch Milner
Updated over a week ago

(#10) This person isn’t available right now.

Error - 10
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Written by Mitch Milner
Updated over a week ago

(#551) This person isn’t available right now.

Error - 551
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Written by Mitch Milner
Updated over a week ago

To' number is not a valid mobile number

Error - 21614
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Written by Mitch Milner
Updated over a week ago

The concatenated message body exceeds the 1600 character limit

Error - 21617
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Written by Mitch Milner
Updated over a week ago

Permission to send an SMS has not been enabled for the region indicated by the 'To' number

Error - 21408
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Written by Mitch Milner
Updated over a week ago

MMS has not been enabled for your account

Error - 21622
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Written by Mitch Milner
Updated over a week ago

The ‘From’ number has not been enabled for MMS messaging

Error 21621
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Written by Mitch Milner
Updated over a week ago

Message Delivery - Queue overflow

Error - 30001
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Written by Mitch Milner
Updated over a week ago

Invalid Phone Number

Error - 21401
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Written by Mitch Milner
Updated over a week ago

Message Delivery - Message blocked

Error - 30004
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Written by Mitch Milner
Updated over a week ago

Limitations sending SMS messages to Indian mobile devices

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Written by Mitch Milner
Updated over a week ago

Message Delivery - Unknown error

Error 30008
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Written by Mitch Milner
Updated over a week ago

Message Delivery - Carrier violation

Error 30007
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Written by Mitch Milner
Updated over a week ago

Restricted SMS message types using Zingle

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Written by Mitch Milner
Updated over a week ago

Message Delivery - Unreachable Destination Handset

Error - 30003
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Written by Mitch Milner
Updated over a week ago

How Does Carrier Filtering Work?

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Written by Mitch Milner
Updated over a week ago

Message Delivery - Landline or unreachable carrier

Error 30006
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Written by Mitch Milner
Updated over a week ago

What is a CSV?

Understand how to use Excel and comma-separated values file formats can be used to upload your contacts into Zingle
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Written by Mitch Milner
Updated over a week ago

How do I delete a message?

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Written by Mitch Milner
Updated over a week ago

Inbound Phone Call Replying and Forwarding

Choose how the software handles inbound phone calls to your provisioned Zingle phone number
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Written by Mitch Milner
Updated over a week ago

Can I create a group chat in Zingle?

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Written by Mitch Milner
Updated over a week ago

Delete a Tag or Segment

Removing Tags and Segment from Admin Settings
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Written by Mitch Milner
Updated over a week ago

Why does Zingle split long messages?

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Written by Mitch Milner
Updated over a week ago

Why do texts to Zingle turn green?

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Written by Mitch Milner
Updated over a week ago

Can I attach a PDF to a message?

View what attachments are supported in MMS (picture messaging)
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Written by Mitch Milner
Updated over a week ago

Create a New Tag

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Written by Mitch Milner
Updated over a week ago

Show Detailed Events

See timestamped actions by users, Zings and contacts by toggling this view on
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Written by Mitch Milner
Updated over a week ago

Internal Notes

Communicate to other Zingle team members by notating conversations
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Written by Mitch Milner
Updated over a week ago

Message Retention & Conversation Exporting

Know how long messages stay in your inbox and how to export conversations you'd like to keep beyond the retention period
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Written by Mitch Milner
Updated over a week ago

Zing Suggestion (Keyword & AI)

How having keywords or Artificial Intelligence suggesting Zings may improve your customer experience
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Written by Mitch Milner
Updated over a week ago

View & Export Invoices

Download or print Zingle invoices
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Written by Mitch Milner
Updated over a week ago

Pricing

Zingle pricing will cover how much Zingle costs, the contract terms, and how to get started.
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Written by Jeremy Boatman
Updated over a week ago

Update Payment Method

Upload or change the credit card on file for you Zingle subscription
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Written by Mitch Milner
Updated over a week ago

Auto-Translation

Effectively communicate with any contact whose first language is not English utilizing Zingle's auto-translation feature
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Written by Jeremy Boatman
Updated over a week ago

Manage Billing Contacts

Set up your profile, add your accountant, General Manager, assistant, secretary or other secondary billing contacts into your service
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Written by Mitch Milner
Updated over a week ago

Multi-Channel Communication

Zingle goes beyond SMS messaging, enable multiple channels of communication for each of the contacts that you're communicating with
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Written by Mitch Milner
Updated over a week ago

Merging Contacts

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Written by Jeremy Boatman
Updated over a week ago

How do I import my contacts?

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Written by Julie Gamboa
Updated over a week ago

Blue dots vs Red dots

How read, unread and escalated messages are marked in your inbox
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Written by Mitch Milner
Updated over a week ago

What's the difference between Segments and Tags?

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Written by Jeremy Boatman
Updated over a week ago

How do I reset my password?

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Written by Julie Gamboa
Updated over a week ago

How do I export a conversation

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Written by Julie Gamboa
Updated over a week ago

Delayed Messages and Replies

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Written by Nathan Jovin
Updated over a week ago

Segments

Filter your contacts by creating segments, identifiers that are auto-applied to contacts when the criteria is met
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Written by Mitch Milner
Updated over a week ago

What is the Zingle API?

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Written by Jeremy Boatman
Updated over a week ago

How do I see my sent messages?

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Written by Julie Gamboa
Updated over a week ago

Can I text internationally?

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Written by Julie Gamboa
Updated over a week ago

What are customer Opt Out words that are recognized by Zingle?

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Written by Julie Gamboa
Updated over a week ago

Let your customers text you from your website

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Written by Jeremy Boatman
Updated over a week ago

How many messages can I send at one time?

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Written by Julie Gamboa
Updated over a week ago