Creating a Line Account
Install Line on a device (Phone, Tablet, Computer)
Sign up for a Line Account using a phone number within the installed Line app.
Register an email to the Line account under Settings → Account and verify email.
Navigate to http://at.line.me/en/, create a Line@ Account, then create a "Standard Account". If you have an existing Business Connect account, you can navigate to: https://partner.line.me/en/ in a browser instead and skip to step 12.
Sign in using registered email and password.
Fill out the account information fields.
Log in to Line@ Manager.
Click on Settings → Messaging API Settings.
Select a Provider, and click Enable API. Understand that you will lose the ability to use the Line@ app after doing this.
Obtaining Line Credentials
1. Click the LINE Developers Button at the bottom of the page to open the developers dashboard.
2. Select the channel that has been created with the account name that you provided earlier.
3. In the "Basic settings" tab, copy and save the:
- Channel ID
- Channel Secret
4. Then click on the 'Messaging API' tab. Copy and save Channel Access Token (click on 'issue' to generate)
Entering your Line Credentials in Medallia Concierge
Navigate to Admin Settings > Channels > LINE, and enter in the credentials. Click on 'Set up LINE'.
Copy the Webhook URL that is generated in Medallia Concierge. It will need to be pasted in the LINE manager webpage.
Go to your Line Account Manager console and click on the account labeled as the channel created from earlier.
Go to settings tab (top right) and open Messaging API menu item.
Insert Webhook URL generated from Medallia Concierge Line channel form and save.
Go to settings tab and open Response settings menu item.
Important: Response mode must be "Bot".
Important: Enable 'Webhooks' setting on this page
That's it! Your Line Account is now linked to Medallia Concierge. Messages sent to it will show up in Medallia Concierge and you can reply directly to those customers from the Medallia Concierge Inbox.