Use the Autoresponder to automatically send responses to your customers when your team is not working, out of the office, or it's after hours. Start by selecting your initials in the top right corner of the screen and Admin Settings.
The Autoresponder settings are located in the general landing page.
- Add the periods that your team is working. The autoresponder will automatically reply to all inbound messages at all other times. Example: If your team is able to respond to messages Weekdays from 9am - 6pm, enter "Weekdays from 9am to 6pm". The autoresponder won't be on during these hours but will be on during all other hours.
- In the "Autoresponder Message" input, add a short message that will be sent as a reply to all inbound messages.
- Save your changes by clicking the Save Changes button.
NOTE: there is a 255 character count limit when composing this message.
Your Zings will continue to run when the Autoresponder is ON with the exception of escalation Zings. This means that your customers will still receive responses from registration or keyword Zings.
With the Autoresponder is ON, conversations will be automatically marked "read" and left in your Open conversations column to be responded during your regular business hours.
An Autoresponder message will only be sent once in a 30 minute period.
Learn more about General Settings in the video below: