Simplify daily tasks and expedite laborious tasks by setting up some of our key automated tools and integrations in your Medallia Concierge platform.
KEY INTERACTIONS to think about:
Handling inbound guest request
Automated follow up after request delivered/handled by staff
Internal/Staff Interactions
TEMPLATES to create to quickly answer FAQs:
Request confirmation
Request follow up
Ask for more information (name and room number)
SEGMENTS to setup to help target your communication:
In House
VIP levels
ZINGS to create to help automate your communication and processes:
5 minute escalation
AI Intent responses
Include HotSOS and Quore work order systems to optimize efficiency between software (if applicable).
Want to see a step by step walkthrough of this and other Hospitality use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.