Medallia Concierge

Walkthrough of the Medallia Concierge Inbox: conversation and contact managment, group messaging and creating new contact

Video- Inbox

A brief overview of filtering contacts, creating segments, editing removing and importing contact into your service

Using triggers and actions to configure Medallia Concierge to perform actions automatically based off parameters set

Tracking metrics that are important to the business from the options in this pane

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Track the progress of all tickets related to your company.

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