When using Medallia Concierge in a Hospitality setting, being able to specify communications to inhouse guests can be invaluable.

To begin, first ensure that Medallia Concierge is differentiating reservation status. In other words, make sure that there is some way that the system is showing whether or not each contact profile is checked in or not. In the instructions below, we will cover the two primary ways of doing this: by using a Tag or a Segment.
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Using a tag to identify checked in status works simply: when a reservation is checked in, either a Zing or user applies the tag to the contact profile. Group messages and Zings can then be sent to the "Checked In" tag while the contact is inhouse. When the guest checks out, the tag is removed from the contact profile. View common configurations of the "Checked In" tag below: 

Using a ta