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What are customer Opt Out words that are recognized by Medallia Concierge?
What are customer Opt Out words that are recognized by Medallia Concierge?
Updated over a year ago

These are industry-standard opt out words automatically handled by Medallia Concierge:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT - will stop customers from receiving messages from your Medallia Concierge text number.

  • A message will not be sent to a subscriber that previously texted in any of those keywords until they re-subscribe to your Medallia Concierge phone number by texting one of the OPT-IN keywords below. Only single-word messages will trigger the block.

START, YES and UNSTOP will opt customers back in to the messages from your Medallia Concierge phone number

HELP and INFO will return a message informing the customer that they can use the above commands to control the delivery of messages.

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