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Medallia Concierge Technical Support
Medallia Concierge Technical Support

The operating hours, contact channels and observed holidays of Medallia Concierge's Support staff

Updated over 10 months ago

The Medallia Concierge Technical Support team is here to assist you with any product questions and technical challenges you might encounter. The fastest way to contact Technical Support is by selecting Chat With Us from the Medallia Concierge Help menu.

Service Administrators will have access to Live Chat by default. Additional non-admin users may be designated for access.

Regular Support Office Hours:

Monday - Friday 8:00 AM – 7:00PM EST

Knowledge Base: help.zingle.me

2024 Holiday Calendar

Medallia observes the following 2024 US Holidays where our office will be closed.

During these closures, Support coverage will be limited.

Holiday

Date

Day of the week

New Year’s Day

1 January

Monday

Martin Luther King Jr. Day

15 January

Monday

Presidents’ Day

19 February

Monday

Memorial Day

27 May

Monday

Juneteenth

19 June

Wednesday

Independence Day

4 July

Thursday

Labor Day

2 September

Monday

Thanksgiving Day

28 November

Thursday

Day After Thanksgiving

29 November

Friday

Christmas Eve

24 December

Tuesday

Christmas Day

25 December

Wednesday

New Years Day 2025

1 January, 2025

Wednesday

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