Contact fields allow you to save information about your contacts. Contact field information can be entered manually, gathered through Zings, or from integrations. You can specify the field name, data type, and validation rules. Contact fields become very powerful when combined with Zings!
Here is how you create Contact fields:
Contact Field Types
Contact fields in Medallia Concierge may be created to hold different types of data. The data type may be specified when creating contact fields, including:
Text
Single Option
True/False
Date
Date and Time
Time
Number
Anniversary
Note: Opera and HotSOS Integrated services will automatically create custom fields for data that is received if the field does not already exist. These fields will be populated with the data stored in the PMS. For more information on integrated contact data, please see HotSOS Integration & Contact Creation.