Medallia Concierge

Use NPS or CSAT survey questions in your Zing automations.

NPS and CSAT Surveying

Metrics and reports available from your Medallia Concierge dashboard

Tag messages with categories of your choosing to identify trends and frequent conversation topics

Reporting of the delivery status of messages sent from your Medallia Concierge inbox

This article describes how to receive the weekly performance email and details about the statistics.

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Try using different keywords or checking for typos.

Track the progress of all tickets related to your company.

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