Overview
Medallia Concierge is part of the SiteMinder Exchange (SMX), and you can integrate with SiteMinder to connect seamlessly to the world's leading property management systems.
How to set up the integration
First, fill out the SiteMinder Exchange (SXM) Integration Form:
Fill out this SiteMinder Exchange (SMX) Integration Form so SiteMinder can process your request and activate your PMS connection to Medallia Concierge
For the question (Application Name), select "Medallia Concierge" as the application you'd like to activate
For the question (Application Property Code), Enter the Medallia Concierge Service ID
For the question (Property Publisher Name), select your Property Management System (or other publishing system). If you don't see your PMS on the list of options, make sure your PMS is live on SiteMinder Exchange. To find a full list of current SMX Publishers, please visit this SMX link and filter by "Publisher."
Second, set up SiteMinder in Medallia Concierge:
As an Administrator, navigate to the Integrations section: Admin Settings > Integrations
Locate and click on the SiteMinder Integration to access the setup screen
Enter the "Hotel Code" (the code is the Medallia Concierge service ID)
Click "Save & Activate"
Once the connection is activated by both SiteMinder and Medallia Concierge, it can take up to 2-3 business days to process, map, and validate the information.