Use Medallia Concierge to turn prospects into customers, increase customer satisfaction scores and build customer advocates by providing exceptional customer service.
KEY INTERACTIONS to think about:
Automating / facilitating lead inquiries by prospective customers
Lead conversion by providing quotes/estimates and easy appointment scheduling
Automated appointment reminders and customer confirmations to reduce no cancellations.
TEMPLATES to create to help answer customer FAQs
Hours of business
Service Confirmation
Pets on Property
Cancellation Policy
SEGMENTSto setup to help target your communication
Prospect
Customer
Service Schedule
Upcoming appointment
ZINGS to create to help automate your communication and processes
New customer registration
Appointment reminders
Escalations
Want to see a step by step walkthrough of this and other Professional Service use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.