It all starts with data! Access to customer data is the key to segmenting your customers, personalizing your communications to those customers, and delivering a truly differentiated service experience. With Medallia Concierge, you can ingest customer data from virtually any system through pre-built API integrations, flat file imports (SFTP/email), and third-party connectors like Zapier.
Customize profile fields so you can map the most relevant contact attributes into Medallia Concierge
Define dynamic segments of your customers based on contact attributes and tags to target your communications and design relevant experience
Leverage Medallia Concierge’s well-documented API to integrate with other applications, so you can enable functionality like triggering service ticket creation in HotSOS (or Quore), and populating MindBody customer profiles with message history.
All integrations available on Medallia Concierge:
Agilysys Stay
CSV Integration via SFTP, email, or manual upload
HotSOS
HotSOS without reservation data
HotSOS Housekeeping RoomReady Integration
HotSOS REX
INFOR HMS
Little Hotelier via SiteMinder
Maestro
MindBody
Olo
Oracle (Opera) Room-Ready Messages
Oracle Opera Cloud
Oracle Opera On-Prem OXI
Oracle Opera SaaS
Quore
Resort Data Processing via SiteMinder
Resort Suite
Roommaster
Salesforce
Sirvoy via SiteMinder
Skytouch
SpringerMiller
StayNTouch
V1
Zapier