Medallia Concierge can be a powerful resource for staffing companies to communicate with candidates through out the interview process and fill job postings faster by sending notifications for open positions.
Below is our recommended starting configuration and platform setup for customers who are new to the Medallia Concierge platform.
KEY INTERACTIONS to think about:
New candidate registration zing
Sending job descriptions
Interview Reminders - day before
Interview Requests
TEMPLATES to create to help standardize replies to FAQs:
Job Descriptions
Interview Requests
Directions to drug test site
SEGMENTS to create to help you with grouping your candidates by key attributes:
Specific skill sets (software developer, nurse, construction)
Upcoming Interview
Passive Candidate
Active Candidate
ZINGS to create to automate your communication and processes:
New Candidate Registration
Appointment Reminder
5 minute escalation
Want to see a step by step walkthrough of this and other Professional Service use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.