The SSO feature is an add-on that needs to be added to your Medallia Concierge service before your service is SSO enabled. Please contact your Success manager for details on setting up SSO for your organization.
Logging in using SSO
From the login page (https://app.zingle.me/login), click the "Login using SSO" link at the very bottom.
2. Enter your "SSO Domain" provided by Medallia Concierge as a part of the SSO setup. Click the "Log in with SSO" button. If you are unsure of your SSO Domain, ask your Medallia Concierge Administrator, Success manager, or Support.
Note: This step will be skipped once you complete this setup for the very first time.
3. If the SSO Domain matches one setup in Medallia Concierge, you'll be redirected to your IDP (Identity Provider) for authentication. Once authenticated, you'll be automatically redirected back to Medallia Concierge and into your service.
Note: The screen shot below represents just one of many IDPs. Your authentication screen will likely differ from the one shown below.
Adding Users to SSO Services
As an Administrator, from Admin Settings > Team Members, click the "Add SSO User" button at the top of the screen. The button will display the specific name of your SSO Organization.
2. Enter the following fields to add a new user.
Username: If a username has already been added to another Medallia Concierge SSO Service, this field will act as a typeahead search for easy username lookup. Any username not returned via lookup will be added as a new user in your SSO Organization. This username must match the username in your IDP.
First Name: User's first name.
Last Name: User's last name.
Email: Email of the user (if required, this field may not be visible depending on whether it was specified as required during setup.)
Permissions: Select the permissions you want to grant the user.
When finished, click the "Create User" button.
