Welcome to Medallia Concierge!

We're here to help you navigate the vast software universe and assist you in your mission to provide excellent customer service using the Medallia Concierge software. The Knowledge Base is designed to explain all features of Medallia Concierge, answer FAQs and demonstrate best practices for your business.

If you're reading this, you're already here! To access the Knowledge Base, select Help and Help Docs.

NOTE: You will need to be logged in to Medallia Concierge to view any of the articles on the Knowledge Base.

The layout to of the Knowledge Base is designed top to bottom to provide you with the answer that you need.

Can't find the answer you're looking for? Type your question into the search bar to search across all collections.

Still can't find the answer? We're here help, select the Chat feature to get in touch with our Support team, they're available during the following hours:

Monday - Friday 5:00AM – 5:00PM PST

Saturday & Sunday 6:00AM – 12:00PM PST
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With these resources, we're confident you'll be blasting off to new heights. 🚀

You have a co-pilot in us, welcome to the Medallia Concierge crew!