As a logistic company, you know better than anyone that real-time, in the moment communication is essential to your business operations. Providing updates to drivers around delivery times, re-routing due to road closures or inclement weather can all be achieved by using the Medallia Concierge platform.
Here is our recommended configuration for using Medallia Concierge as an essential tool for driver communication.
KEY INTERACTIONS to think about:
Updates on route (weather, crashes, construction)
Respond to inquiries on when things are clear
TEMPLATES to create to help standardize replies to FAQs:
Response for update
Reroute information
SEGMENTS to create to help you with grouping your clients by key attributes:
Company driver works for
New driver (inside 1 year)
ZINGS to create to automate your communication and processes:
Escalation Zing
Phone call forward Zing
Want to see a step by step walkthrough of this and other Logistics use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.