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Logistics Configuration Overview: Driver Updates
Logistics Configuration Overview: Driver Updates

Recommended platform setup for Drive Communication

Updated over a year ago

As a logistic company, you know better than anyone that real-time, in the moment communication is essential to your business operations. Providing updates to drivers around delivery times, re-routing due to road closures or inclement weather can all be achieved by using the Medallia Concierge platform.

Here is our recommended configuration for using Medallia Concierge as an essential tool for driver communication.

KEY INTERACTIONS to think about:

  • Updates on route (weather, crashes, construction)

  • Respond to inquiries on when things are clear

TEMPLATES to create to help standardize replies to FAQs:

  • Response for update

  • Reroute information

SEGMENTS to create to help you with grouping your clients by key attributes:

  • Company driver works for

  • New driver (inside 1 year)

ZINGS to create to automate your communication and processes:

  • Escalation Zing

  • Phone call forward Zing

Want to see a step by step walkthrough of this and other Logistics use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.

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