Recently Chrome and Safari made updates in an attempt to thwart auto-play videos. I think all of us have experienced browsing around the internet and all of a sudden, a video starts playing automatically (with audio!). Intrusive browsing experiences don't feel good, so Google and Apple are trying to change this; however, as a result of their recent change, they've complicated things for good folks like Medallia Concierge who are simply trying to alert our users of incoming messages.

As a workaround, there are settings in both Chrome and Safari that allow for the "whitelisting" of the Medallia Concierge subdomain.

3. In the menu on the far left, click on Advanced, Privacy and Security, and then Site Settings.

4. Once in Site Settings, from within the Permissions section, click the Notifications option.

5. Add https://app.zingle.me to the Allow section. Once added, you can click on it, do see the details options for Medallia Concierge specifically.

6. Set "Allow" for Sound

Completing these steps will allow Medallia Concierge to send audio notifications through Chrome without the need to prompt you.

To disable Safari's auto-play policy for Medallia Concierge and ensure audio notifications work in Medallia Concierge, follow these quick steps:

3. Click on the "Websites" tab. You should see app.zingle.me since you're currently in Medallia Concierge. Select "Allow All Auto-Play".

That's it! You should be good to go now. 👌