Effective Dates:
New users: January 7, 2026
Existing users: Migration begins February 2026
Overview
To strengthen account security, Concierge will require Multi-Factor Authentication (MFA) for all users who log in with a Concierge username and password.
MFA adds an extra verification step at sign-in, which protects your account even if your password is compromised.
If you currently log in using SSO, Google, or Microsoft, no action is required. You’ll continue logging in exactly as before.
Who Is Affected
Login Method | Change | Notes |
Username + Password | ✅ MFA required | Choose Authenticator App or SMS (MFA setup required) |
SSO (SAML/OIDC) | 🚫 No change | Already meets security requirements |
Google / Microsoft Login | 🚫 No change | Already secured via OAuth 2.0 |
API or Service Accounts | 🚫 No change | Exempt from MFA rollout |
Rollout Timeline
Date | Group | Details |
Jan 7, 2026 | New Users | MFA setup required at first login |
Feb 2026 | Existing Users | Gradual migration to MFA |
Why MFA Matters
MFA (Multi-Factor Authentication) requires something you know (your password) and something you have (a one-time code from your phone or laptop).
This prevents unauthorized access even if a password is stolen or guessed.
Benefits:
Protects against phishing and credential theft
Secures sensitive guest and account data
Meets modern enterprise security standards
MFA Setup Instructions
When MFA is enabled for your account, you’ll be guided through setup at your next login.
Step 1 — Sign In
Go to your Concierge login page.
Enter your username and password as usual.
Step 2 — Choose MFA Method
You can select between two secure options
📍Note: Independent of setup method chosen, as a one time step, you'll be asked to save your recovery code. In the event that you need to log in without your device you can use the recovery code below. Write this recovery code down somewhere safe.
Option 1: Authenticator App (Recommended)
Enter your Concierge password.
Download and open an authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator.
Scan the QR code displayed on screen.
Enter the 6-digit code from your app to verify.
✅ Works worldwide
✅ Most secure method
Option 2: SMS Text Message (U.S. & Canada Only)
Select Text Message (SMS) as your verification method.
Enter a valid U.S. or Canadian mobile number.
Enter your Concierge password and click the Send Code button.
Concierge will send a 6-digit code to your phone.
Enter the code to complete setup.
📍 Note: SMS MFA is currently supported only for U.S. and Canadian phone numbers. International users should select the authenticator app option.
Step 3 — Confirm Setup
Once verified, MFA will be enabled for your account. You’ll be asked for your code each time you log in.
❓ Frequently Asked Questions (FAQ)
Who needs to use MFA?
All users who log in directly with a Concierge username and password.
Do I need MFA if I log in with SSO, Google, or Microsoft?
No. These login methods already meet Concierge’s MFA and security requirements.
Is SMS MFA available outside the U.S. and Canada?
Not at this time. SMS MFA is supported only for U.S. and Canadian mobile numbers. Global users can use any standard authenticator app (TOTP).
Can I switch MFA methods later?
Yes. You can reset your MFA preference in your My Settings or by contacting your administrator.
What if I lose access to my phone or authenticator app?
Use your backup recovery codes if available, or contact your account admin to reset your MFA configuration.
Will MFA affect my API or system integration accounts?
No. API and service accounts are not included in the MFA rollout and will continue functioning normally.
Do I need to verify every time I log in?
MFA is required for each new login session.
Troubleshooting
If you experience issues during setup:
Double-check that your device’s time and date are correct (authenticator apps rely on time-based codes).
Ensure your mobile number is a valid U.S. or Canadian number for SMS verification.
Try clearing your browser cache or using an incognito window if the MFA prompt doesn’t appear.
Contact your Concierge Administrator if you're locked out of need your MFA reset.
Need Help?
For assistance, please reach out to Concierge Support by either browsing to Help > Chat with Us within the app, or use the chat widget in the lower right corner of the login screen.