Capture real-time, in the moment feedback from your guests while they are in house by creating mid-stay surveys and use Medallia Concierge to help staff act on service recovery opportunities when low scores are submitted.
Here is our recommended configuration on how to use Medallia Concierge to capture mid-stay guest feedback.
KEY INTERACTIONS to think about:
Midstay - identify length of stays and when you want to survey guests
Midstay - for longer stays (i.e - extended stay properties, vacation rentals, etc.)
TEMPLATES to create to quickly answer FAQs:
Positive response
Negative response
Request for followup
SEGMENTS to setup to help target your communication:
Midstay - short term stays 4 days or less
Midstay - longer than 8 days
In House
ZINGS to create to help automate your communication and processes:
Midstay Survey with different actions based on score submitted
Midstay Survey - longer with different actions based on score submitted
Want to see a step by step walkthrough of this and other Hospitality use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.