Academic advisors need to be in contact with students in order to help them succeed. Having the ability to text students can streamline the communication between the advisor and students and help your advisors reach more students at once.
KEY INTERACTIONS to think about:
Initializing the conversation/welcoming the students to the texting line.
Scheduling appointments with students
Promote events with text or utilize MMS messaging to get students involved with on campus events.
Send surveys to students post advising to get feedback on advising service
Answer student questions
TEMPLATES to create to quickly answer FAQs:
Financial Aid Resources/Information
Scholarship Resources/Information
Deadline information
SEGMENTS to setup to help target your communication:
Study Abroad
Academic Probation
Undergraduate
Graduate
ZINGS to create to help automate your communication and processes:
Event promotion (career workshops, scholarships
Appointment reminders
Documentation requirements prior to appointments
Want to see a step by step walkthrough of this and other Educational use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.