Medallia Concierge

A brief introduction to the Medallia Concierge Inbox

Inbox Overview

This article describes how to use the @mentions feature in Medallia Concierge notes.

Use persistent notifications to avoid missing inbound messages and as a reminder to take action.

Attachments supported, size and file type limitations

Send messages to groups of contacts by tags or segments

How to manually initiate a Zing automation to a contact

How to create, apply and remove identifiers to contacts to group them together

This article explains how to set up calendar events that can be used for appointments and more.

Customize group messages by inserting personal info into

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Track the progress of all tickets related to your company.

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