The main use case for our Transportation and Logistics customers is using Medallia Concierge as a primary tool for scheduling and dispatching communication.
Below is our recommended starting configuration and platform setup for Logistic customers who are new to the Medallia Concierge platform.
KEY INTERACTIONS to think about:
Updates throughout their route
When they have dropped off
When they are available for pickup
Status updates
Confirm times of pickup/dropoff
TEMPLATES to create to help standardize replies to FAQs:
Are you available?
We have you scheduled
Update to driver
SEGMENTS to create to help you with grouping your clients by key attributes:
Company driver works for
New driver (inside 1 year)
ZINGS to create to automate your communication and processes:
Escalation Zing
Phone call forward Zing
Want to see a step by step walkthrough of this and other Logistics use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.