Use Medallia Concierge to keep students informed about important deadlines, requirements and any updates regarding their application status.
Below is our recommended configuration to help you communication through out the application process.
KEY INTERACTIONS to think about:
Welcome applicants to texting service.
Keep applicants informed throughout their application process and request information from them when needed.
Utilize MMS by receiving copies or required documentation (ID, address verification etc).
Reduce lines and the rush in the admin building on campus.like
TEMPLATES to create to quickly answer FAQs:
Application Deadlines Template
Transfer Eligibility Template
Office Hours
SEGMENTS to setup to help target your communication:
Fall/Spring 2020 Applicants
Transfer Applicants
International Students
ZINGS to create to help automate your communication and processes:
Deadline reminders
Autoresponder for after hours
Escalation Zing
Want to see a step by step walkthrough of this and other Educational use cases? We've got you covered, check out the video section of our knowledge base for our in depth video tutorials.